Associate

MSI; Orange (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Annual Bonuses

Paid Time Off

Medical, Dental, Vision Insurance

Life Insurance

401(k) with company match

Job summary

MSI in Orange, CA is seeking a Customer Service Accounting Representative (CSAR) to handle customer transactions, collections and allocations of payments. The role requires AR experience, bilingual Spanish is a plus, and proficiency with MS Outlook and Excel.

Hours are full-time with standard business times and occasional Saturday coverage. The company offers bonuses, paid time off, and comprehensive benefits in a diverse, inclusive environment.

Qualifications

• Two or more years of experience in Accounts Receivable.
• Excellent oral and written English communication.
• Provide high level of customer service.
• Good organizational skills and ability to meet deadlines.
• Proficient with PCs and multi-window environments.
• Strong skills in MS Outlook, Word and Excel.
• Bilingual Spanish preferred.

Responsibilities

• Handle billing, collections and reporting by deadlines.
• Record and maintain customer contact information and details.
• Answer inbound calls and make outbound calls.
• Process sales transactions and payments.
• Collaborate with Sales Representatives to keep account transactions up to date.
• Follow up on customer promises in a timely manner.
• Maintain knowledge of company products and procedures.

Skills

Accounts Receivable

Customer Service

MS Outlook

MS Excel

Multitasking

Bilingual Spanish

Tools

MS Outlook

Excel

Word

Job description

Summary

The Customer Service Accounting Representative (CSAR) is responsible for working with customers face to face, via phone or email and handle collections and allocations of payments.

Work Hours

Monday to Friday from 08:30 AM to 05:30 PM, 2 Saturday(s) a month from 08:00 AM to 02:00 PM

Seniority Level

Associate

Employment Type

Full-time

Compensation

This hourly, non-exempt position pays from $22 to $25 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $46,700 and $53,000 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Effective and efficient handling of customer transactions.
• Responsible for billing, collection and reporting activities according to the specific deadlines.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound calls and make outbound calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Follow established procedures for processing receipts, cash, etc.
• Investigate customer queries as necessary and find solutions of necessary.
• Appropriately identify and escort customer issues.
• Complete sales transactions and processing of payments.
• Partner with Sales Representative to keep account transactions up to date.
• Practice Customer focus, collaboration, and communication with team
• Retain up to date knowledge of company products and procedures
• Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Excellent oral and written English language communication skills
• Two (2) plus years’ experience in Accounts Receivable
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Excellent accuracy and able to meet deadlines.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Strong Computer skills in MS Outlook, Word and Excel
• Bilingual (Spanish) preferred

This Role Has The Following Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the‑art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.