Assoc System Engineer

Southwest Airlines Co.; Phoenix (AZ); Remote; USD 92,000 - 95,000; Full time

Job summary

Join a leading airline as an Associate System Engineer, where you'll support IT communications and ensure system availability. This remote position offers competitive pay and benefits, including free flights for you and your dependents. Ideal candidates will have a Bachelor's degree and entry-level experience in system engineering.

Benefits

Fly for free on all Southwest flights

401(k) retirement savings contributions up to 9.3%

Potential for annual ProfitSharing contribution

Competitive health insurance for you and your dependents

Qualifications

• Entry-level experience in system engineering is required.
• Basic knowledge of hardware components, systems, software, and networking technologies.
• Ability to analyze and resolve problems of simple to medium complexity.

Responsibilities

• Work with team to research problems and recommend software and systems.
• Monitor and test performance for potential bottlenecks.
• Diagnose, troubleshoot, and resolve hardware and software problems.

Skills

Problem-solving

Communication

Analytical skills

Basic troubleshooting

Education

Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems

High School Diploma or GED

Job description

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Associate System Engineer invests in our Purpose by supporting the Field Services Critical Facilities team that is responsible formaintaining the IT communications rooms at our Corporate Campus and throughout airports. This Engineer evaluates, develops, customizes, installs, and implements functionally appropriate, technically sound, and well-integrated systems per Customer requirements, and organizational methodologies and standards. Additionally, they’ll partner with vendors to respond to production problems and implement immediate resolution efforts across technology areas. The System Engineer is a strategic problem-solver who is decisive, innovative, and eager to support impactful initiatives to drive the future of Southwest.

Additional Details:

• This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, Wyoming, and Puerto Rico.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• Work with team to research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
• Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
• Ensure the highest levels of systems and infrastructure availability and resolve escalations of simple to medium complexity
• Assist in the implementation and updates to the platform strategy and road map
• Maintain awareness of technology trends in area of responsibility
• Meet commitments and deliverables as related to participating on projects
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Provide technical guidance or support for the development or troubleshooting of systems
• Review test strategies and quality standards with the Engineers on the Team
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to analyze and resolve problems of simple to medium complexity
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Basic knowledge of hardware components, systems, software, and networking technologies
• Ability to perform basic troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
• Skilled in basic partnering, negotiation, and communication in working with Business Customers and Technology support
• Knowledge of systems development methodologies, practices, concepts, and technologies obtained through formal training and/or work experience
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Ability to develop, present, and communicate ideas and strategies in both technical and user friendly language to small to medium audiences
• Skilled in project management and analytical/creative problem-solving
• Skilled in written, oral and interpersonal communication

Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

Experience

• Required: Entry level experience, developing skills and knowledge in system engineering

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Competitive market salary from $92,640 per year to $94,570 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
05/22/2025