Assoc Patient Access Rep-Fam Med Care-Washington

Community Health Network Inc.; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Washington seeks an Associate Patient Access Representative to serve as the first point of contact for patients. This role involves customer service, patient registration, and financial processes to ensure smooth workflows. Ideal candidates will have a high school diploma and experience in healthcare settings. Join a team dedicated to exceptional care and community support.

Qualifications

• 1+ years of experience in a healthcare office setting preferred.
• Proficiency in all registration types required.

Responsibilities

• First point of contact for visitors, responsible for customer service.
• Facilitates patient registration and financial clearance.

Skills

Customer Service

Patient Registration

Insurance Verification

Education

High School Diploma or GED

Tools

EPIC

Job description

Assoc Patient Access Rep-Fam Med Care-Washington

7910 E Washington St
Indianapolis, IN 46219
United States

Shift: Day Job

Hours: [Specify hours if available]

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It involves engaging in volunteer opportunities and benefits initiatives within the communities we serve. It also means supporting our dedicated caregivers to learn and grow, enabling them to serve our patients better. Above all, it’s about delivering exceptional care — simply and effectively — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first point of contact for visitors, responsible for customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and ensuring compliance. The APAR facilitates smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The APAR handles various front-office and back-office functions across the network, including but not limited to:

• High School Diploma or GED (Required)
• 1+ years of experience in a healthcare office setting and/or a strong customer service background (Preferred)
• Proficiency in all registration types (inpatient, outpatient, emergency)
• Timely completion of Admissions, Discharges, and Transfers
• Monitoring and performing all patient hospital and ambulatory movements
• Utilizing EPIC work queue to pre-register scheduled patients
• Verifying medical necessity per CMS standards and communicating coverage and eligibility to patients
• Accurately entering patient demographics, insurance, and financial information, including benefits
• Gathering and verifying confidential health and financial information to ensure payment for services
• Ensuring the completeness and accuracy of the electronic health record (EHR)

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. We consider all team members as integral to the patient experience. We pride ourselves on fostering a supportive environment where employees are viewed as Caregivers. Join us in making a positive impact in your community.

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