Assoc Ops Support Analyst - B10 - Account Services (Hybrid)

Citibank; San Antonio (TX); On-site; USD 49,000 - 69,000; Full time

Job summary

A leading financial institution is seeking an entry-level Assoc Ops Sup Analyst for their San Antonio office. In this role, you will provide operations support by managing documentation processes, enhancing procedures, and liaising between teams to ensure effective workflows. This position offers growth opportunities within operations support, ideal for candidates with a relevant degree and a keen eye for detail. Competitive benefits accompany a comprehensive salary structure reflective of industry standards.

Benefits

Medical, dental & vision coverage

401(k) retirement plan

Paid time off packages

Qualifications

• 0-2 years of relevant experience preferred.
• Knowledge of CD Maintenance and Exception Handling is preferred.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Support day-to-day operations workflow and document maintenance.
• Identify gaps in processes and drive improvements.
• Assist in training team members and provide project testing support.

Skills

Detail oriented

Collaboration

Communication (Written and Verbal)

Problem-solving

Leadership

Education

Bachelor’s degree/University degree

Tools

Microsoft Office

Job description

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Day-to-Day support of operational workflow and tasks
• Review of existing processes and procedures, driving projects to improve identified gaps and creation/modification of procedures
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on departmental resources as well as provide testing assistance for production validation
• Prepare basic presentations for management
• Support trouble ticket resolution
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience preferred
• Knowledge of CD Maintenance and Exception Handling, Privacy Opt-Outs, and Reg O preferred
• Knowledge of RSM, IEWA, Archer Eclipse and Aspen preferred
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• HOP to HOP eligible, for sites listed on this posting

• Training will be approximately 2 weeks Hybrid schedule, then move into HOP program

• Work schedule- Monday to Friday 8:00 am to 4:30 pm based on candidate time zone

Skills/Experience:

• Detail oriented
• Collaboration
• Communication (Written and Verbal)
• Enhance processes- asking questions, thinking outside the box
• Procedure writing experience, helpful
• Leadership
• Facilitating meetings, presentations, etc.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Full Time Salary Range:

$49,010.00 - $68,390.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 24, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.