Assistive Technology Professional (ATP)

Cole's Medical Services; Johnson City (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Eddy in Johnson City, TN seeks a qualified ATP to lead complex rehab evaluations and equipment delivery. You will collaborate with physicians, PTs, and OTs to specify power and manual wheelchairs, seating, and controls, ensuring clinical necessity and compliance with CMS and accreditation standards.

You will conduct in-person evaluations, oversee fitting and programming, train patients, and handle follow-ups, while coordinating with rehab technicians and intake staff to move orders from referral

Qualifications

• Current RESNA ATP certification in good standing.
• Minimum 2 years of experience in complex rehab technology or related DME.
• Working knowledge of CMS and Medicare DME MAC coverage policies for power mobility and manual wheelchairs.
• Valid driver's license with clean driving record.

Responsibilities

• Participate in person seating and mobility evaluations with the treating PT/OT as required.
• Assess patient diagnosis, functional limitations, posture, skin integrity, transfers, and home environment to determine equipment.
• Recommend and specify power and manual wheelchairs, seating components, power seat functions, and accessories.
• Complete equipment trials and simulations so the patient can demonstrate safe operation.
• Prepare and sign ATP portions of the specialty evaluation and assist in collecting notes, product descriptions, and orders.
• Review physician/therapist documentation for medical necessity and flag gaps for intake.
• Support prior authorization requests and respond to ADRs, audits, and appeals with clinical justification.
• Maintain records to meet ACHC/CHAP, CMS, DMEPOS, and HIPAA standards.
• Oversee final configuration, delivery, fitting, and programming of complex rehab systems.
• Train patients and caregivers on safe operation, maintenance, and warranty coverage.
• Conduct follow-up visits to address repairs and changing needs.
• Coordinate with rehab technicians on repairs, modifications, and parts orders.

Skills

RESNA ATP certification

Complex rehab experience

CMS policies knowledge

Strong communication

Driver's license

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Position SummaryThe ATP evaluates, specifies, and delivers complex rehab power and manual mobility systems to patients with significant disabilities. Working alongside physicians, physical and occupational therapists, and intake staff, the ATP ensures each system matches the patient's clinical need and meets CMS, payer, and accreditation requirements.CMS requires a RESNA-certified ATP to have direct, in-person involvement in the wheelchair selection for Group 2 single/multiple power option, Group 3, Group 4, and Group 5 power wheelchairs, and for complex rehab manual wheelchairs. This role fulfills that requirement and owns the equipment side of the specialty evaluation through delivery and follow-up.Essential Duties and ResponsibilitiesClinical evaluation and equipment specification• Participate in person in seating and mobility evaluations with the treating PT or OT, as required under CMS power mobility and complex rehab policies.• Assess the patient's diagnosis, functional limitations, posture, skin integrity, transfers, home environment, and transportation to determine appropriate equipment.• Recommend and specify power and manual wheelchairs, seating and positioning components, power seat functions, alternative drive controls, and accessories.• Complete equipment trials and simulations so the patient can demonstrate safe, effective use before final configuration.Documentation and compliance• Prepare and sign the ATP portions of the specialty evaluation and assist in collecting the face-to-face encounter notes, detailed product description, standard written order, and home assessment.• Review physician and therapist documentation for medical necessity and consistency before submission; flag gaps to intake and the referral source.• Support prior authorization requests and respond to additional documentation requests (ADRs), audits, and appeals with clinical justification.• Maintain records that meet ACHC or CHAP accreditation standards, CMS Supplier Standards, DMEPOS quality standards, and HIPAA.Delivery, fitting, and follow-up• Oversee final configuration, delivery, fitting, and programming of complex rehab systems.• Train patients and caregivers on safe operation, maintenance, and warranty coverage; document competency and proof of delivery.• Conduct follow-up visits to adjust seating, address repairs, and evaluate changing needs.• Coordinate with rehab technicians on repairs, modifications, and parts orders.Relationships and business support• Build and maintain referral relationships with physicians, therapists, case managers, and facilities.• Educate referral sources on documentation requirements and product options.• Collaborate with intake, billing, purchasing, and branch management to move orders from referral to delivery efficiently.• Track case status and meet productivity and turnaround targets set by management.Other• Participate in manufacturer training and maintain current product knowledge.• Perform other related duties as assigned.QualificationsRequired• Current RESNA Assistive Technology Professional (ATP) certification, maintained in good standing throughout employment.• Minimum 2 years of experience in complex rehab technology, seating and mobility, or a related DME setting.• Working knowledge of CMS and Medicare DME MAC coverage policies for power mobility devices and manual wheelchairs.• Valid driver's license, acceptable driving record, and proof of auto insurance.• High school diploma or equivalent.Preferred• Bachelor's degree in rehabilitation science, kinesiology, health sciences, or a related field.• RESNA Seating and Mobility Specialist (SMS) certification.Knowledge, Skills, and Abilities• Clinical understanding of neuromuscular, orthopedic, and progressive conditions (e.g., SCI, ALS, MS, CP, TBI) and their mobility implications.• Strong knowledge of seating biomechanics, pressure management, and power wheelchair electronics and programming.• Ability to interpret clinical notes and translate findings into defensible medical necessity documentation.• Clear, compassionate communication with patients, families, and clinicians.• Strong organization and the ability to manage a caseload with competing deadlines.• Proficiency with Microsoft Office and mobile documentation tools.Physical Demands and Work Environment• Regularly lift, push, and maneuver equipment up to 50 lbs; occasionally up to 100 lbs with assistance or lift aids.• Frequently kneel, bend, crouch, and reach while measuring, fitting, and adjusting equipment.• Work in patient homes, clinics, hospitals, and skilled nursing facilities, with exposure to varied environmental conditions and potential infectious agents.• Drive regularly within the assigned territory.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.E04JI802rtbe409ho99