Assisted Living Surveyor / Generalist

Health & Human Services; North Carolina; Remote; USD 55,000 - 97,000; Full time

Benefits offered by this job

Remote work option

Health insurance

Retirement plans

Paid time off

Parental leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking a Facility Compliance Consultant (Surveyor) to perform regulatory inspections and ensure licensure compliance for adult care homes and respite programs. This home-based role covers the Eastern Region of North Carolina, with frequent travel and occasional overnight stays as inspections dictate.

You will document findings, provide technical assistance to providers and county DSS staff, and coordinate with an

Qualifications

• Experience applying rules, statutes, and regulatory standards in long-term care or human-services settings.
• Experience in state or federal inspections, compliance audits, or accreditation reviews.
• Experience evaluating service delivery in long-term care, including care planning and coordination.
• Experience providing technical assistance to providers and county DSS staff.

Responsibilities

• Conduct on-site inspections of licensed adult care homes and respite programs.
• Evaluate facility operations and resident care practices for compliance.
• Document findings clearly and legally defensible.
• Investigate concerns raised by facilities, staff, DSS, or the public.
• Provide technical assistance on licensing requirements and best practices.
• Support county DSS staff with regulatory guidance.
• Prepare written correspondence and survey documentation.
• Coordinate regional travel and schedule inspections.

Skills

Regulatory compliance experience

On-site inspections

Regulatory reporting

Regulatory guidance

Communication skills

Education

Bachelor's degree or higher in a related field

Job description

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Facility Compliance Consultant (Surveyor) conducts regulatory inspections of licensed adult care homes and overnight respite programs to determine compliance with state requirements. The position works both independently and as part of an interdisciplinary healthcare team to evaluate facility practices, document findings, and provide technical assistance to providers and county Department of Social Services (DSS) staff. Work involves extensive communication with facilities, staff, and the public to support regulatory oversight and ensure adherence to licensure rules and statutes. This home‑based position is located in the Eastern Region of North Carolina and requires frequent fieldwork, regional travel, and occasional overnight stays based on inspection schedules. Travel may involve the use of a state vehicle, rental vehicle, or personal vehicle with reimbursement at established state rates.

Key Duties Include:

• Conducting on‑site inspections of licensed adult care homes and overnight respite programs to assess compliance with state licensure rules and statutes.
• Evaluating facility operations, resident care practices, and environmental conditions to determine regulatory compliance.
• Analyzing survey findings and documenting results in a clear, legally defensible manner, including identifying deficiencies when applicable.
• Investigating concerns or issues raised by facilities, staff, DSS personnel, or the public as part of regulatory oversight activities.
• Providing technical assistance to adult care home providers and potential operators regarding licensing requirements and best practices.
• Offering regulatory guidance and support to county DSS staff involved in oversight of adult care homes.
• Preparing written correspondence, reports, and documentation related to survey results, compliance issues, and technical‑assistance activities.
• Communicating effectively with facility staff, interdisciplinary team members, community partners, and the public throughout the inspection and review process.
• Coordinating regional travel, scheduling inspections, and completing fieldwork requiring frequent day travel and occasional overnight stays.
• Maintaining accurate records and completing survey activities in accordance with state procedures and established timelines.

Salary Grade Range: $55,221.00-$96,639.00

Recruitment Range: $55,221.00-$71,024.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Demonstrated experience applying rules, statutes, and regulatory standards to determine compliance in long‑term care or human‑services environments, including participation in state or federal inspections, compliance audits, or accreditation reviews. Professional experience evaluating service delivery in long‑term care settings, including assessment, care planning, coordination of ancillary services, and interpretation of residents’ rights and related human‑services practices. Proven success conducting on‑site inspections or structured compliance reviews, analyzing findings, and documenting regulatory determinations in a clear and legally defensible manner. Experience providing technical assistance to providers, potential operators, and county DSS staff, including interpreting regulatory requirements, addressing compliance concerns, and supporting corrective‑action efforts. Strong written and verbal communication skills demonstrated through interactions with facility staff, interdisciplinary health teams, and members of the public, including preparing reports, correspondence, and survey documentation.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Fully Remote Work Option

Position Location and Eligibility

Position Will Be Home-Based In The Eastern Region Of The State And Applicants Should Reside In One Of The Following Counties Or Adjacent Counties: Johnston, Sampson, Duplin, Lenoir, Jones, Onslow, Pender, New Hanover, Brunswick, Columbus, Bladen, Robeson.

Applicants Who Do Not Live In These Counties But Are Willing To Relocate Will Also Be Considered.

Physical Requirements

• Must be able to lift/carry personal luggage and work materials/equipment (20-50 pounds).
• Must be able to walk long distances throughout the day and stand for periods of time in order to conduct survey activity.
• Must have the ability to drive independently for statewide travel as assigned and always possess an active, unrestricted driver’s license.

About the Division of Health Service Regulation (DHSR)

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Adult Care Licensure Section

The Adult Care Licensure Section licenses and regulates adult care homes and provides supervision, and consultation. The section also provides training and technical assistance to county departments of social services staff who regularly monitor the compliance status of the facilities in terms of rules and quality services. Training and other support services are provided to facility staff to enhance their ability to meet the needs of residents.

Compensation and Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.
• Visit the website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.