Assistant Veterinary Hospital Manager

Ethos Veterinary Health; Woburn (MA); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Continuing Education

Uniform Allowance

VetBloom access

License reimbursement

RECOVER CPR training

Professional development assistance

Vacation and sick time

Employee pet discount

Financial benefits (student loans, etc

Pet insurance discount

Health insurance

401(k) with employer match

Employee assistance program

Job summary

Massachusetts Veterinary Referral Hospital in Woburn, MA is seeking an Assistant Hospital Services Manager to support our Surgical Services team. This leadership role focuses on hospital operations, workflow efficiency, and advanced patient care in a specialty environment.

The ideal candidate will have 5+ years in the veterinary industry, at least 1 year of supervisory experience, and strong leadership, communication, and problem‑solving skills.

Qualifications

• 5+ years of veterinary industry experience required.
• 1+ years of supervisory or leadership experience required.
• Experience supporting hospital operations, staffing, workflow coordination, and team development.
• Fluent English speaking and reading skills required.

Responsibilities

• Provide operational and clinical oversight of Surgical Services.
• Collaborate with doctors, technicians, and clinical supervisors to support advanced patient care delivery and continuity of care.
• Monitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocation.
• Perform real-time workflow assessments, quality control checks, staffing adjustments, and operational support.
• Support centralized patient care operations while managing labor within budget expectations.
• Collaborate on patient management between other services within the hospital.
• Assist with developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocols.
• Evaluate departmental resources, including staffing, equipment, and operational tools, while recommending improvements as needed.

Skills

Leadership

Operations management

Staff development

Communication

Job description

Assistant Hospital Manager, Veterinary| $85,000+/year
Woburn, MA
Full-Time | 4-Day Work Week, Wednesday - Saturday | Daytime Hours
$85,000+/year based on experience
Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring an Assistant Hospital Services Manager to support our Surgical Services team. This leadership opportunity is ideal for an experienced veterinary professional looking to support hospital operations, team development, workflow efficiency, and advanced patient care in a specialty animal hospital.

• $85,000+/year based on experience

Full-Time Benefits:

• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Professional Development Assistance
• Starting 3 weeks vacation + Sick Time
• Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule

• Full-time
• 4-day work week: Wednesday - Saturday
• Daytime shifts

Responsibilities

• Provide operational and clinical oversight of Surgical Services
• Collaborate with doctors, technicians, and clinical supervisors to support advanced patient care delivery and continuity of care
• Monitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocation
• Perform real-time workflow assessments, quality control checks, staffing adjustments, and operational support
• Support centralized patient care operations while managing labor within budget expectations
• Collaborate on patient management between other services within the hospital
• Assist with developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocols
• Evaluate departmental resources, including staffing, equipment, and operational tools, while recommending improvements as needed
• Ensure inpatient treatment and hospitalization areas remain clean, organized, safe, functional, and OSHA compliant
• Support hospital standards related to infection prevention, patient safety, controlled substances, and equipment maintenance
• Identify opportunities to improve patient flow, workflow consistency, operational efficiency, and quality of care
• Support onboarding, training, mentoring, and development of inpatient technicians and support staff
• Promote a collaborative team environment focused on communication, accountability, and exceptional patient care
• Participate in recruitment, interviewing, scheduling, performance management, and team development processes
• Assist with departmental meetings, operational planning, and process improvement initiatives
• Facilitate communication between hospital departments to support seamless patient transitions
• Resolve payroll matters, report Workers’ Compensation claims, and complete administrative duties as assigned

Qualifications

• 5+ years of veterinary industry experience required
• Veterinary operations experience preferred
• 1+ years of supervisory or leadership experience required
• Experience supporting hospital operations, staffing, workflow coordination, and team development
• Strong leadership, organization, communication, and problem-solving skills
• Understanding of advanced inpatient care operations and centralized patient care models preferred
• Ability to support teams in a fast-paced emergency and specialty animal hospital environment
• Collaborative leadership style with a focus on team engagement and patient care excellence
• Fluent English speaking and reading skills required

Did you know?

Level 1 24-hour emergency/critical care and specialty veterinary hospital Mass Vet is a Level 1 24-hour emergency/critical care and specialty veterinary hospital. This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society that Mass Vet meets the standards for their highest rating.

• Dedicated ambulance bay for emergencies
• Multiple treatment wards and 20+ exam rooms
• Digital radiography, MRI, and CT suites
• Advanced operating rooms
• Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center
• Referral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery

Join a community where your passion for veterinary care meets limitless professional and personal growth opportunities.

Surrounding Areas

Located in Woburn, MA, our hospital attracts talented veterinary professionals from throughout Greater Boston and the surrounding region, including:

• Burlington, MA & Stoneham, MA & Winchester, MA
• Reading, MA & Wakefield, MA & Wilmington, MA
• Lexington, MA & Arlington, MA & Medford, MA
• Melrose, MA & Malden, MA & Billerica, MA
• Bedford, MA & Tewksbury, MA
• North Reading, MA & Andover, MA
• North Andover, MA & Somerville, MA & Cambridge, MA
• Boston, MA & Lowell, MA & Chelmsford, MA

Considering Relocating?

Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.