Assistant Valet Manager - Ritz Carlton South Beach

Metropolis Technologies; Miami Beach (FL); On-site; USD 28,000 - 30,000; Full time

Job summary

Metropolis Technologies is seeking an Assistant Valet Manager in Miami Beach to lead valet operations and guest services under the Valet Manager. You will train, coach, and supervise staff while maintaining SOPs and delivering exceptional guest experiences.

Responsibilities include overseeing daily facility operations, coordinating events, managing parking rates, and fostering client relations. A high-energy, professional, and punctual candidate with strong English skills is preferred.

Qualifications

• Education: High School Diploma or GED.
• Driver’s License: A valid state driver’s license with a clean driving record.
• Availability: Flexible schedule to work all shifts, including weekends.
• Communication: Strong English skills to interact with guests and teammates.
• Professionalism: Maintain neat appearance and grooming standards.
• Skills: Basic math and ability to handle pressure.

Responsibilities

• Lead valet operations and guest services with the Valet Manager.
• Oversee associates and ensure professional, courteous guest interactions.
• Assist in staffing, training, and coaching for the team.
• Ensure SOPs are followed and quality control is maintained.
• Coordinate parking logistics for events and adjust for property operations.
• Support revenue and rate management for parking services.
• Build strong relationships with clients and guests; resolve issues.

Skills

Team Leadership

Guest Services

Staff Training

SOP Compliance

Communication

English Proficiency

Professional Appearance

Basic Math

Education

High School Diploma

Tools

Google Workspace

Microsoft Office

Valet Parking Software

Job description

Overview

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Role: Assistant Valet Manager

Location: Ritz Carlton South Beach

Pay rate: $20.00/hr + tips

As Assistant Valet Manager, you will help lead all aspects of our valet parking operations and guest services. You will work closely with the Valet Manager to ensure a seamless experience for every guest while maintaining a high standard of professionalism and efficiency.

Key Responsibilities

• Team Leadership & Support
• Oversee Associates: Ensure all team members greet and assist guests in a professional and courteous manner.
• Training & Coaching: Assist the Valet Manager in maintaining proper staffing levels and providing ongoing training to the team.
• Quality Control: Ensure all Standard Operating Procedures (SOPs) are followed by the valet staff at all times.
• Operations & Event Management
• Facility Oversight: Responsible for the smooth daily functioning of the valet parking facility.
• Event Planning: Coordinate parking logistics for special events and foresee any impact they may have on property operations.
• Revenue & Rates: Assist in overseeing parking services and rate management.
• Client & Guest Relations
• Satisfaction: Build strong relationships with clients and guests to ensure all requests are met.
• Problem Solving: Closely monitor and resolve issues related to associates, operations, loss prevention, or guest concerns.
• Brand Ambassador: Maintain and promote the culture and philosophy of Metropolis / SP+ Hospitality in every interaction.

Qualifications & Requirements

What You’ll Need (Minimum Requirements)

• Education: High School Diploma or GED.
• Driver’s License: A valid state driver’s license with a clean driving record. (Ability to drive manual transmission/stick shift is a plus!).
• Availability: Flexible schedule to work all shifts, including weekends. Punctuality and excellent attendance are a must.
• Communication: Strong English skills (reading, writing, and speaking) to effectively interact with guests, clients, and team members.
• Professionalism: Ability to maintain a neat, clean appearance and follow all grooming and uniform standards.
• Skills: Basic math and bookkeeping knowledge. Strong common sense and the ability to make sound judgments under pressure.

Preferred Qualifications

• Experience: 4+ years of service-related management experience (Hotel or Valet experience preferred).
• Leadership: Proven ability to manage a team and provide coaching/training.
• Tech Savvy: Proficiency in Google Workspace, Microsoft Office, or Valet Parking software.
• Languages: Bilingual skills are a huge asset, especially Spanish.
• Education: A college degree in Hospitality, Hotel, or Restaurant Management is a plus.

Physical Demands & Work Environment

• Active Role: You will regularly stand, walk, and move quickly. You must be able to lift or move up to 75 lbs occasionally.
• Outdoor Elements: You will work outside in various weather conditions (extreme heat, rain, or cold) and around busy traffic.
• Safety First: Must remain safety-conscious at all times while working near moving vehicles and high noise levels.

SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

• USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: [e-mail].

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail] . We are here to assist you.

Location

US-FL-MIAMI BEACH