Assistant Valet Manager

VPNE Parking Solutions LLC; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

VPNE Parking Solutions LLC in Boston is seeking an Assistant Valet Manager to support safe, efficient valet operations. You will supervise daily shift coverage, coach staff, train new hires, and ensure VPNE policies are followed.

You will manage customer service, handle incidents, track keys and vehicles, and collaborate with the General Manager. The role requires English proficiency, 1+ year hospitality experience, and a flexible schedule including nights and weekends.

Qualifications

• 1+ years of experience in Hospitality or Customer Service.
• Proficient in English both verbally and written.
• Associate or Bachelor's degree preferred.
• Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.

Responsibilities

• Oversee schedule coverage and ensure all positions are staffed.
• Operate vehicles in a safe manner.
• Oversee tracking of keys and vehicles throughout the operation.
• Ensure work areas are neat and clean.
• Provide top-notch customer service to guests and assist with arrival/departure.
• Be a point of contact for customer inquiries or needs.
• Manage incidents to maintain high operations performance.
• Adhere to VPNE professionalism and appearance standards.
• Understand and support VPNE KPIs.
• Lead a positive culture to encourage growth opportunities for staff.

Skills

Communication skills

Customer service

Team leadership

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Dayforce

Parking Revenue Control Software

Job description

Position Summary

The role of the Assistant Valet Manager is to contribute to a safe and smoothly run operation at our location. The Assistant Manager maintains effective communication with the Valet and General Manager as needed. This position will be heavily involved with training and development of team members, implementation of VPNE policies and procedures to ensure that guidelines are being followed by all team members and providing on the job coaching and training as needed.

Schedule

Schedule: Wednesday - Sunday 3pm-11pm

Responsibilities

Operations Management

• Oversee aspects of schedule and ensure that all positions have coverage at all times, including team member break times.

• Operate vehicles in a safe manner.

• Oversee tracking of keys and vehicles throughout the operation.

• Ensure work areas are neat and clean.

• Provide top-notch customer service to guests and ensure that all team members are greeting, smiling at, and helping guests as they arrive and depart.

• Be a point of contact for any customer inquiries or needs.

• Manage any impact situations (accident, lost key, code red, etc.) to maintain a high level of operations functioning.

• Adhere daily to VPNE professionalism and appearance standards.

• Understand and support key performance indicators for VPNE.

• Lead a positive and supportive culture to encourage growth opportunities for team members.

People Management

• Contribute to training and staffing management

• Enforce correct VPNE uniform with staff and enforce VPNE policies during every shift.

• Maintain organization at the location.

• Handle all team member relations issues in-house, using the team member relations as a resource when appropriate.

• Communicate with the People/HR team to understand and uphold processes and procedures.

• Assist with building a dependable team (recruit, hire, and train) in collaboration with the Talent Acquisition department.

Reporting

• Track and submit expenses per VPNE policy

• Contribute to financial management: regularly audit location and review DCR’s daily.

Qualifications

• Years of Experience: 1+ years of experience in Hospitality or Customer Service

• Language Skills: Proficient in English both verbally and written

• Education Requirements: Associate or bachelor's degree preferred

Requirements:

• Ability to read, write and verbally communicate in English.

• Ability to organize cars efficiently.

• Ability to stand for long periods of time.

• Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.

• Ability to lift a minimum of 50 lbs.

• Be at least 18 years of age.

• Possesses a valid Driver’s License in state of residency.

• Be able to pass a criminal background check and RMV check when overseeing a valet operation.

• Possess organizational skills.

• Availability to work a flexible schedule including nights, weekends, and holidays.

• Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.

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