Assistant Teller Supervisor

Greylock Federal Credit Union; Pittsfield (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus of $1,500

Eligibility for bonuses after onboarding and six months

Job summary

A regional financial institution in Pittsfield is seeking a Senior Teller responsible for providing top-tier service to members, processing transactions, and managing the teller line. The ideal candidate will have a high school diploma, preferably two years of cash handling experience, and excellent organizational and interpersonal skills. The role involves actively promoting Credit Union products and adhering to compliance guidelines. This position offers a sign-on bonus for full-time employment, enhancing overall compensation.

Qualifications

• High School diploma plus specialized training required.
• Minimum two years cash handling experience preferred.
• Good working knowledge of Credit Union products preferred.

Responsibilities

• Provide high-level service to Credit Union members.
• Accurately process member transactions and balance cash.
• Actively cross-sell and inform members about products.
• Supervise teller line set-up and assign responsibilities.
• Manage vault operations and perform cash audits.

Skills

Organizational skills

Interpersonal skills

Communication skills

Problem-solving skills

Attention to detail

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

Spreadsheet applications

Cash recyclers

Job description

Sign‑On Bonus

Bilingual preferred but not required. Sign‑on bonus: $1,500.00. Bonus available for full‑time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full‑time satisfactory service.

Key Responsibilities

• Performs any functions within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.
• Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc). Cross‑trained to effectively image checks to assist with the Branch Capture function. Balances cash, works and ensures proper documentation is signed and stamped at end of day.
• Actively cross‑sells and provides information concerning Credit Union products and services in accordance with Credit Union policies. Promotes Branch business development and seeks to broaden member base. Responds to member inquiries and refers to Member Services for further action as needed.
• Adheres to branch security practices and guidelines (secures workstation, keys, combinations, keycard and member information), and regulatory compliance. Accountable for organizing workstation, inventorying cash/coin, requesting currency and hand‑counting upon receipt. Keeps abreast of ongoing changes, specific to job knowledge, through the use of comprehension exercises, questionnaires and the GOLD/BAI (Greylock Online Learning and Development) courses.
• Assists with supervising the daily set‑up of the teller line and assigns teller operational responsibilities. Coordinates scheduling. Mentors others in developing skills to achieve individual and branch‑specific goals.
• Actively participates in all sales campaigns through the use of Product Knowledge Center, TMA and Forums.
• Is accountable for performing the key job requirements of a Senior Teller.
• Uses Greylock’s principles of Relationship Decisioning.
• Manages the vault, including serving as the Vault Teller for a minimum of three months during the year.
• Acts as liaison between Credit Union and program administrators and maintains related records.
• Performs transaction overrides, after completing Override Comprehension Training. Is ATM balance certified. Conducts "out of balance" cash drawer difference audits when necessary and corrects teller errors. Can open and close the branch.
• Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.

Position Requirements

• High School diploma or equivalent plus specialized training and coursework.
• Preferred: Minimum two years cash handling experience or prior teller position.
• Good organizational, interpersonal, communication, problem‑solving skills and attention to detail required.
• Preferred: Good working knowledge of Credit Union products and services.
• Preferred: A basic understanding of compliance regulations adhered to in the branch network.
• Ability to efficiently and effectively process a high volume of transactions.
• Perform as a team player, displaying positive and professional attitude toward members and co‑workers.
• Ability to use various types of office equipment, including office software, spreadsheet applications, adding machines, cash recyclers (as applicable) and PC proficient in Microsoft Office.
• Ability to lift up to 25 pounds and stand for a long period of time.