ASSISTANT TEAM LEADER - pOpshelf

pOpshelf; Middle River (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and engaging team at an innovative retail company that values your contributions! As an Assistant Team Leader, you will play a crucial role in creating a customer-first culture while maintaining a clean and organized store. Your responsibilities will include supervising team members, managing merchandise, and ensuring exceptional customer service. This position offers a unique opportunity to thrive in a fast-paced environment where your skills and leadership will be valued. If you are passionate about retail and eager to make a difference, this is the perfect role for you!

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a specialty retail environment preferred.

Responsibilities

• Assist Store Team Leader in creating a customer-first store culture.
• Provide superior customer service and manage store operations.
• Assist with inventory management and financial integrity.

Skills

Customer Service

Cash Handling

Problem Solving

Inventory Management

Mathematical Calculations

Education

High School Diploma

Experience in Specialty Retail

Supervisory Experience

Job description

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Overview

pOpshelf seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. Learn more at www.popshelf.com.

Responsibilities

GENERAL SUMMARY:

The Assistant Team Leader helps maintain a clean, well-organized store while assisting the Store Team Leader in creating a customer first store culture through exceptional store standards and team engagement. At the direction and delegation of the Store Team Leader, the Assistant Team Leader assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Team Leader also performs stocking and cashiering functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.

DUTIES and ESSENTIAL JOB FUNCTIONS:

• Provides superior customer service to exceed the customer’s expectations; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
• Assists the Store Team Leader in creating and supporting a customer first store culture.
• Model product knowledge and selling techniques to enhance the customer experience.
• Facilitates merchandising the store in a manner that is appealing to customers.
• With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales.
• Assist Store Team Leader with educating store team about store products.
• Maintain daily and weekly cleaning checklists to provide a superior customer shopping experience.
• Ensure condense and reset standards are maintained consistently each day.
• Open and close the store a minimum of two days per week.
• Assist Store Team Leader with scheduling employees and conducting safety meetings.
• Follow company work processes to manage merchandise.
• Assist in maintaining accurate inventory levels.
• Assist in implementation and maintenance of plan-o-zones.
• Assist in ensuring financial integrity of the store.
• Assist customers in self-checkout process.
• Assist with management of the store in the Store Team Leader’s absence.

Qualifications

KNOWLEDGE and SKILLS:

• Ability to read and interpret documents such as diagrams, safety rules, and procedures manuals.
• Ability to perform mathematical calculations.
• Knowledge of cash handling procedures.
• Knowledge of cash, facility and safety control policies.
• Ability to perform cash register functions and operate tools to generate reports.
• Ability to develop and maintain organization.
• Ability to solve problems and deal with a variety of situations.
• Ability to interface with store associates, suppliers and customers.
• Strong product inventory knowledge.
• Ability to drive own vehicle to the bank.

WORK EXPERIENCE and/or EDUCATION:

• High school diploma or equivalent strongly preferred.
• One year of experience in a specialty retail environment preferred.
• Six months supervisory or team lead experience preferred.

WORKING CONDITIONS and PHYSICAL REQUIREMENTS:

• Frequent walking and standing.
• Frequent bending, stooping and kneeling.
• Frequent handling of merchandise and equipment.
• Frequent and proper lifting of up to 40 pounds.
• Occasional climbing.
• Fast-paced environment; moderate noise level.
• Exposure to strong scents and fragrances.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to wet floor surfaces.
• Occasionally exposed to cleaning solutions.
• Occasional or regular driving to make bank deposits.

pOpshelf is an equal opportunity employer.