ASSISTANT TEAM LEADER - pOpshelf

pOpshelf; Lawton, City of Troy (OK, NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for an Assistant Team Leader to enhance the shopping experience in a vibrant retail environment. This role is pivotal in creating a customer-first culture, supporting store operations, and ensuring exceptional service standards. The Assistant Team Leader will engage with customers, assist in merchandising, and help lead the store team to success. If you thrive in a dynamic setting and have a passion for retail, this opportunity offers a chance to make a significant impact while enjoying a fun and engaging workplace atmosphere. Join a team dedicated to providing affordable and delightful shopping experiences!

Qualifications

• Strong customer service skills are essential for this role.
• Experience in retail management or team leadership is preferred.

Responsibilities

• Assist the Store Team Leader in maintaining a customer-first culture.
• Provide superior customer service and manage store operations.

Skills

Customer Service

Team Leadership

Merchandising

Cash Register Operation

Inventory Management

Education

High School Diploma or equivalent

Tools

Cash Register

Scanner

Job description

Overview

pOpshelf seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. Learn more at www.popshelf.com.

Responsibilities

GENERAL SUMMARY:

The Assistant Team Leader helps maintain a clean, well-organized store while assisting the Store Team Leader in creating a customer first store culture through exceptional store standards and team engagement. At the direction and delegation of the Store Team Leader, the Assistant Team Leader assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Team Leader also performs stocking and cashiering functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.

DUTIES and ESSENTIAL JOB FUNCTIONS:

1. Provides superior customer service to exceed the customer’s expectations; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
2. Assists the Store Team Leader in creating and supporting a customer first store culture.
3. Model product knowledge and selling techniques to enhance the customer experience. Help facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees.
4. Facilitates merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at pOpshelf.
5. With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales.
6. Assist Store Team Leader with educating store team about store products so they can engage customers and provide a differentiated, easy, and fun shopping experience.
7. Maintain daily and weekly cleaning checklists to provide a superior customer shopping experience.
8. Ensure condense and reset standards are maintained consistently each day to provide a clutter-free customer shopping experience.
9. Open and close the store a minimum of two days per week.
10. Assist Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
11. Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
12. Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
13. Assist in implementation and maintenance of plan-o-zones; ensure merchandise is presented according to established practices and Store Manager direction.
14. Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherence to company security practices and cash control procedures; authorize