Assistant Team Leader

Goodwill Industries of Central Florida; Orlando (FL); On-site; USD 52,000; Full time

Job summary

An established industry player is seeking a dedicated management professional to lead a retail team in Orlando. This role involves ensuring exceptional customer service, managing store operations, and supervising staff while adhering to company policies. The ideal candidate will have a strong background in retail management, excellent organizational skills, and a passion for helping others. Join a mission-driven organization that values community service and personal growth, and make a meaningful impact in the lives of those around you.

Qualifications

• High School diploma or equivalent required; college preferred.
• Minimum five years retail and three years supervisory experience required.

Responsibilities

• Ensure world-class customer service and supervise team members.
• Maintain store image, safety, and compliance with policies.

Skills

Customer Service

Cash Handling

Supervision

Inventory Management

Basic Computer Skills

Education

High School Diploma

Retail Management Experience

Tools

Cash Register

MS Word

Excel

Outlook

Job description

Job Details

Level: Management

Job Location: SOBT - Orlando, FL

Position Type: Full Time

Education Level: High School

Salary Range: $51494.00

Travel Percentage: None

Job Shift: Any

Job Category: Retail

SUMMARY

Under the direction of the Team Leader, responsible for assisting in generating revenue and controlling expenses, supervising personnel, scheduling, reporting, supplies, safety, security, and providing exceptional customer service to employees and customers.

ESSENTIAL FUNCTIONS/DUTIES

1. Ensures 100% world-class customer service.
2. Hires, trains, develops, supervises, and evaluates team members within the framework of Goodwill policies and procedures and job descriptions.
3. Operates the store within budgeted expense-to-revenue ratios and by donors per square foot.
4. Ensures proper handling and processing of donations in accordance with GICF policies and procedures.
5. Schedules and maintains labor and payroll according to GICF policies and procedures.
6. Maintains the store's image, safety, loss prevention, and security in line with GICF policies.
7. Orders and maintains supplies and property securely within budget and practices.
8. Under supervision of the Team Leader, responsible for:

• Cash handling and EOD reports
• Monthly safety inspections
• Stock on Hand (SOH)
• Donation verification
• Paycom reporting
• Incident/Accident reports
• Petty cash and expense reports
• Purchase and supply orders
• Monthly leadership reports
• Floor allocation by pieces per square foot
• Monthly team meeting minutes
• Weekly scheduling for Keyholders and staff
• Timely and accurate report completion
• Work order requests (Facility & IT support)

Supports Team Leader and Production Manager with production goals.

Maintains compliance with CARF standards.

Stays informed of product knowledge, industry trends, and competitive pricing.

Performs duties within our Guiding Principles.

Attends training as assigned.

Participates in activities outside of Goodwill if asked.

Performs other duties as assigned by the TL.

QUALIFICATIONS/COMPETENCIES

Knowledge, skills, and abilities include:

• Adherence to Core Principles
• Proficiency with cash registers, calculators, and basic computer skills
• Ability to work independently with minimal supervision
• Knowledge of product recalls and unacceptable goods
• Inventory, sales, and record maintenance skills
• Supervision, training, and mentoring abilities

Education and Experience

High School diploma or equivalent required; college or five years retail management preferred; minimum five years retail and three years supervisory experience required; experience working with people with disabilities or previous Goodwill experience preferred.

Physical and Environmental Requirements

• Lift/move 20-25 pounds regularly; up to 50 pounds with assistance
• Vision abilities: close, distance, color, peripheral, depth, focus
• Bend, reach, stand for long periods
• Repetitive motions like tagging or hanging clothes; manual dexterity required

Math Ability

Level 3: Ability to calculate variances, discounts, interest, proportions, percentages, and area; apply basic algebra and geometry.

Computer Skills

Beginner knowledge of MS Word, Excel, Outlook.

Language Ability

Level 3: Read and interpret safety rules, instructions, manuals; write reports; speak effectively before groups.

Reasoning Ability

Level 4: Solve practical problems, interpret instructions in various formats.

Supervisory Responsibilities

Supervision of subordinate supervisors (Keyholders).

Purchasing Authority

No purchasing authority; orders supplies approved by Team Leader.

SPECIAL REQUIREMENTS

• Availability to work evenings and weekends
• Reliable transportation
• Must close the store at least 2 times per week

Critical Performance Factors

• Efficiency, transaction value, donors per square foot, sales metrics, payroll, profit, retention, customer service, image, transaction rounding, performance management, reporting, operations, safety scores.