Assistant Team Leader

GOODWILL OF CENTRAL FLORIDA; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

GOODWILL OF CENTRAL FLORIDA is seeking an Assistant Team Leader to support the Team Leader in managing daily store operations, coaching staff, and ensuring excellent customer service. You will help oversee scheduling, budgeting, cash handling, and donor processing while maintaining store standards and CARF compliance.

The role involves supervising Keyholders and sales floor staff, preparing reports, and coordinating with departments to meet revenue and expense goals.

Qualifications

• High School education or equivalent is required.
• College education or equivalent of five (5) years retail management preferred.
• A minimum of five (5) years retail and three (3) years supervisory experience is required.
• Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Responsibilities

• Hire, train, develop, supervise and evaluate team members.
• Operate store within budgeted expense to revenue ratios and by donors per square foot.
• Ensure proper handling and processing of donations.
• Maintain labor and payroll per GICF policies.
• Oversee cash handling, End of Day reports, and weekly store leadership reports.
• Monitor safety, security, and loss prevention.
• Order and maintain supplies and GICF property.
• Prepare and distribute weekly scheduling for staff.
• Maintain store image and adherence to CARF standards.
• Produce monthly store leadership reports and team meeting minutes.

Skills

Cash handling

Leadership

Inventory management

Supervision

Budgeting

Staff development

Education

High School diploma or equivalent

College education preferred

Tools

MS Word

Excel

Outlook

Job description

SUMMARYUnder the direction of the Team Leader, responsible for assisting in generating revenue and controlling expenses, supervision of personnel, scheduling, reporting, supplies, safety, and security and providing exceptional customer service to employees and customers.ESSENTIAL FUNCTIONS/DUTIESEnsures 100% world-class customer service.The ATL hires, trains, develops, supervises and evaluates team members within the framework of Goodwill policies and procedures and job descriptions.Operates the store within budgeted expense to revenue ratios and by donors per square foot.Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of GICF policies and procedures.The ATL schedules/maintains labor and payroll in accordance with GICF policies and procedures.Responsible for image, maintenance, loss prevention, safety, and security of the store in accordance with GICF policies and procedures.Responsible for ordering and maintaining supplies and all other GICF property in a secured manner in accordance with established budget and practices.Under the supervision of the Team Leader (TL), the ATL is responsible for:Cash handling and end of day (EOD) reportsMonthly safety site inspection (Audits)Stock on Hand (SOH)Donation verificationPaycom reportingIncident/Accident reportsPetty cash and expense reportsPurchase and supply ordersMonthly store leadership reportsFloor allocation by pieces per square footMonthly team meeting minutesWeekly scheduling with two weeks scheduled for all Keyholders and sales floor staffAll reports completed in an accurate and timely mannerWork order requests (Facility Maintenance and Information Technology (IT) support)Is aware of and helps aid Team Leader and Production Manager with production goals.Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.)Performs assigned duties and management responsibilities within the framework of our Guiding Principles.Attends in-service and related training as assigned.May be asked to participate in activities outside of Goodwill.Performs other duties as assigned by the TL.QUALIFICATIONS/COMPETENCIESThe list below is representative of the knowledge, skill, and/or ability utilized while performing this job.Ability to adhere to the organizations Core Principles.Ability to operate a cash register, calculator and basic computer skills.Ability to work independently with minimal instruction and or direction from Team Leader.Knowledge of product recalls and unacceptable donated goods.Skilled in maintaining inventory, sales, and store records.Ability to effectively supervise, train (develop) and mentor team members.Education and/or Experience:High School education or equivalent is required. College education or equivalent of five (5) years retail management preferred. A minimum of five (5) years retail and three (3) years supervisory experience is required. Prefer working experience with people who have disabilities and/or previous Goodwill experience.Physical and Environmental Requirements:Regularly lift and/or move 20 to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance.Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.Able to bend, reach and stand for extensive periods of time.Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.Math Ability:Level 3: Ability to calculate figures and amounts such as variances, discounts, interest, proportions, percentages, and area (square footage). Ability to apply concepts of basic algebra and geometry.Computer Skills:To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook.Language Ability:Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.Reasoning Ability:Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Supervisory Responsibilities:This position has supervisory responsibilities including supervision of subordinate supervisors (Keyholders).Purchasing Authority:No purchasing authority with the exception of ordering supplies approved by Team Leader.SPECIAL REQUIREMENTSMust be available to work evenings and weekends.Must have reliable means of transportation.Scheduling: Must close the store at least 2 times per week.Critical Performance FactorsEfficiency (Location vs goal)Transaction value (Location vs goal)Donors per square footSales per Labor Hour vs last year (Location vs goal)Sales vs Budget (Location vs goal)Payroll as a Percent of Revenue (Location vs goal)Budgeted Profit vs Actual Profit (Location vs goal)Retention (New Hire 90 day retention and annual retention vs last year)Customer Service (Internal and External)Image (store, team, and signage)Change Round up as a % of Transactions (>30% and higher than previous year)Administration - performance management/trainingReporting - Weekly store leadership reports, Monthly team meeting minutes, Safety, Over/ShortOperations - GICF Internal Audit metric scoreSafety GICF Safety metric score