Assistant Team Lead - Hourly

Goodwill Industries Of Dallas Inc; Lewisville (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Industries Of Dallas Inc is seeking an Assistant Team Leader to work with the Team Leader in overseeing all aspects of textile and hard goods production, meeting quotas, and developing team members.

You will supervise donation attendants, cashiers, and stock staff, schedule and conduct performance reviews, and ensure accurate reporting, training, and disciplinary actions as needed. The role requires evenings and weekends, strong customer service, and adherence to Goodwill policies.

Qualifications

• 100% world class customer service mindset.
• Assist Team Leader with hiring, training, development, supervision, evaluation, and terminations.
• Experience with donations handling and donor service is a plus.
• Strong inventory, stock rotation, and POS competence.

Responsibilities

• Assist the Team Leader with all aspects of team management, including hiring, training, development, supervision, evaluation, and terminations, in alignment with Goodwill’s policies, procedures, and job descriptions.
• Provide input and support in employee disciplinary actions and terminations as needed.
• Ensure the donation attendants consistently deliver exceptional donor service.
• Supervise receiving inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock.
• Maintain operations efficiency and a positive customer experience on the sales floor.
• Maintain and oversee daily reports and payroll in line with policy.

Skills

Customer service

Team supervision

Training & coaching

Payroll & scheduling

Inventory control

Education

High School or equivalent

Retail management experience (5 years preferred)

Tools

MS Word

Excel

Outlook

Job description

SUMMARYIn conjunction with the Team Leader, the ATL oversees all aspects of textile and hard goods production. Major duties include meeting production quotas, training, and developing team members, and performing assigned duties and management responsibilities.ESSENTIAL FUNCTIONS/DUTIES1. Ensures 100% world class customer service.2. Assist the Team Leader with all aspects of team management, including hiring, training, development, supervision, evaluation, and terminations, in alignment with Goodwill’s policies, procedures, and job descriptions.3. Provide input and support in employee disciplinary actions and terminations as needed.4. Ensure the donation attendants consistently deliver exceptional donor service.5. Supervise and direct the daily activities of sales floor staff, including recovery clerks, cashiers, and keyholders, to maintain operations efficiency and a positive customer experience.6. Supervise receiving inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s procedures within assigned areas.7. The store operates within budgeted expenses to revenue ratios and by donors per square foot.8. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of Goodwill Dallas policies and procedures.9. Aids Team Leader in scheduling and performance reviews. Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.10. Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods produced.11. Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures.12. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards and Consumer Product Safety Commission (CPSC).13. Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment is working properly.14. The Assistant Team Leader is responsible for:• Cash handling and end of day (EOD) reports.• Monthly safety site inspection (Audits)• Stock on Hand (SOH)• Donation Verification• Goodwill Learning Training and Reporting• Incident/Accident Reports• Petty cash and expense reports• Monthly store leadership reports• Floor allocation by pieces per square foot• Monthly team member minutes• Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff.• All reports are completed accurately and timely.• Work requests (Facility Maintenance and Information Technology Support)ADDITIONAL FUNCTIONS/DUTIES1. Attends in-service and related training as assigned.2. May be asked to participate in activities outside of Goodwill.3. Perform other duties as recommended by the Team Leader.QUALIFICATIONS/COMPETENCIESThe list below is representative of the knowledge, skill, and/or ability utilized while performing this job.1. Ability to adhere to the organization’s Core Principles.2. Ability to operate cash register, calculator, and basic computer skills.3. Ability to work independently with minimal instruction and/or direction from Team Leader.4. Knowledge of product recalls and unacceptable donated goods.5. Skilled in maintaining inventory, sales, and store records.6. Ability to effectively supervise, train, develop, and mentor team members.7. Knowledge of textile and hard hoods articles as related to quality and classification.8. Ability to read, write, speak and understand the English languageEducation and/or Experience:High School education or equivalent is required. A college education or equivalent of five (5) years in retail management is preferred. Prefer previous retail and/or stock handling experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.Math Ability:Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Computer Skills:To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system.Supervisory Responsibilities:This position has supervisory responsibilities but no subordinate supervisors (Keyholders).Purchasing Authority:No Purchasing Authority except for ordering supplies approved by Team Leader.Special Requirements:• Must be available to work evenings and weekends.• Must have reliable transportation.SPECIAL CONDITIONS OF EMPLOYMENT(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)Physical and Environmental Requirements:1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.2. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.3. Able to bend, reach, and stand for extensive periods of time.4. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual dexterity is required.5. Perform work outside and inside; exposure to weather conditions; i.e. dust, dirt, rain, noise.6. The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment).Language Ability:Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.Reasoning Ability:Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.