Assistant Team Lead - Hourly

Goodwill Industries Of Dallas; Lewisville (TX); On-site; USD 45,000 - 47,000; Full time

Job summary

Goodwill Industries Of Dallas in Lewisville, TX is seeking an Experienced Assistant Team Leader (ATL) to oversee all aspects of textile and hard goods production, ensure production quotas are met, train team members, and support management responsibilities as assigned by the Team Leader.

This role requires strong supervisory skills, a focus on donor and customer service, scheduling, inventory control, safety, and the ability to manage daily activities of sales floor staff to ensure efficient

Qualifications

• Supervisory experience in retail or nonprofit settings.
• Ability to adhere to policies and procedures.
• Strong customer service orientation.

Responsibilities

• Ensure 100% world class customer service.
• Assist Team Leader with hiring, training, and evaluations as needed.
• Supervise daily activities of sales floor staff and keyholders.
• Maintain inventory, stock rotations, and floor merchandising.
• Ensure donations processing and donor service.

Skills

Supervisory experience

Cash handling

Communication skills

Inventory control

Education

High School diploma or equivalent

College education or 5 years retail management

Tools

MS Word

Excel

Outlook

POS system

Job description

Job Details

Level: Experienced

Job Location: LEWISVILLE, TX 75067

Position Type: Full Time

Salary Range: $45,000.00 - $47,000.00

Travel Percentage: None

Job Shift: Day

SUMMARY

In conjunction with the Team Leader, the ATL oversees all aspects of textile and hard goods production. Major duties include meeting production quotas, training, and developing team members, and performing assigned duties and management responsibilities.

ESSENTIAL FUNCTIONS/DUTIES

1. Ensures 100% world class customer service.
2. Assist the Team Leader with all aspects of team management, including hiring, training, development, supervision, evaluation, and terminations, in alignment with Goodwill’s policies, procedures, and job descriptions.
3. Provide input and support in employee disciplinary actions and terminations as needed.
4. Ensure the donation attendants consistently deliver exceptional donor service.
5. Supervise and direct the daily activities of sales floor staff, including recovery clerks, cashiers, and keyholders, to maintain operations efficiency and a positive customer experience.
6. Supervise receiving inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s procedures within assigned areas.
7. The store operates within budgeted expenses to revenue ratios and by donors per square foot.
8. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of Goodwill Dallas policies and procedures.
9. Aids Team Leader in scheduling and performance reviews. Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.
10. Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods produced.
11. Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures.
12. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards and Consumer Product Safety Commission (CPSC).
13. Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment is working properly.
14. The Assistant Team Leader is responsible for:
    • Cash handling and end of day (EOD) reports.
    • Monthly safety site inspection (Audits)
    • Stock on Hand (SOH)
    • Donation Verification
    • Goodwill Learning Training and Reporting
    • Incident/Accident Reports
    • Petty cash and expense reports
    • Monthly store leadership reports
    • Floor allocation by pieces per square foot
    • Monthly team member minutes
    • Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff.
    • All reports are completed accurately and timely.
    • Work requests (Facility Maintenance and Information Technology Support)

ADDITIONAL FUNCTIONS/DUTIES

1. Attends in-service and related training as assigned.
2. May be asked to participate in activities outside of Goodwill.
3. Perform other duties as recommended by the Team Leader.

Qualifications

QUALIFICATIONS/COMPETENCIESThe list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Ability to adhere to the organization’s Core Principles.
2. Ability to operate cash register, calculator, and basic computer skills.
3. Ability to work independently with minimal instruction and/or direction from Team Leader.
4. Knowledge of product recalls and unacceptable donated goods.
5. Skilled in maintaining inventory, sales, and store records.
6. Ability to effectively supervise, train, develop, and mentor team members.
7. Knowledge of textile and hard hoods articles as related to quality and classification.
8. Ability to read, write, speak and understand the English language

Education and/or Experience:High School education or equivalent is required. A college education or equivalent of five (5) years in retail management is preferred. Prefer previous retail and/or stock handling experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability:Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills:To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system.

Supervisory Responsibilities:This position has supervisory responsibilities but no subordinate supervisors (Keyholders).

Purchasing Authority:No Purchasing Authority except for ordering supplies approved by Team Leader.

Special Requirements

• Must be available to work evenings and weekends.
• Must have reliable transportation.

SPECIAL CONDITIONS OF EMPLOYMENT

(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements

1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
2. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Able to bend, reach, and stand for extensive periods of time.
4. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual dexterity is required.
5. Perform work outside and inside; exposure to weather conditions; i.e. dust, dirt, rain, noise.
6. The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment).

Language Ability

Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

Reasoning Ability

Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.