Assistant Tasting Room Manager - Highland Winery

Flooring Services, LLC; Jonesville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the home building industry is seeking an Assistant Tasting Room Manager for their Tasting Lodge. This role involves overseeing daily operations, enhancing customer experiences, and collaborating on marketing strategies to promote wine sales. Applicants should demonstrate strong organizational skills, proficiency in software tools, and a passion for wine. A positive attitude and a commitment to customer satisfaction are crucial for success in this position.

Qualifications

• Good communication and organizational skills with attention to details.
• Experience with POS and CRM software needed.
• Positive attitude and a love for wine culture.

Responsibilities

• Provide a welcoming experience for guests and supervise staff.
• Assist with wine sales and marketing.
• Coordinate Tasting Lodge operations and events.

Skills

Communication

Organizational Skills

Proficiency in Pos/CRM Software

Tools

POS Software

CRM Software

Microsoft Office Suite

Job description

Assistant Tasting Room Manager - Highland Winery

Flooring Services and our affiliated entities have continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies brings the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

SUMMARY:

This role supports both the Dynamis Tasting Lodge operations and contributes to its success and growth.

The position requires gracious and efficient communication skills with customers, a business focus, attention to detail, and good collaboration across the Dynamis team. This person works closely with the Tasting Lodge Manager, assisting in all aspects of the Direct-to-Consumer business (Tasting Lodge, Wine Club, eCommerce). This role will report to the Tasting Lodge Manager.

JOB DUTIES & RESPONSIBILITIES:

Tasting Lodge Operations

• Provide and ensure a welcoming and positive experience for all Dynamis Tasting Lodge guests.
• Work hands-on in the Tasting Lodge in the Host position, which includes handling phone and email inquiries, greeting guests, assigning wine ambassadors to guest tables, etc.
• Build strong relationships with guests and members and foster loyalty and satisfaction.
• On days the Tasting Lodge manager is not present, supervise and manage the Tasting Lodge staff, ensure the daily opening and closing procedures of the Tasting Lodge are completed, divide up cash tips among hospitality staff, and review/audit daily orders to identify issues and ensure accuracy.
• Assist with monitoring and ensuring the cleanliness of the Tasting Lodge, scheduling maintenance and service of necessary equipment. Monitor levels of cleaning and kitchen supplies and request procurement of needed supplies.
• Help the Tasting Lodge team in accurately processing club membership enrollments & auditing.
• Assist with crafting and sending regular email marketing messages to our general email list to drive wine sales, event ticket sales, winery visits, etc.
• Assist with planning and publicizing events at the Tasting Lodge.
• Assist with phone, web, and email orders and fulfillment/shipping.
• Assist with hospitality staff scheduling for Tasting Lodge and Events.
• Assist with hiring and firing decisions.

ONSITE WORK SCHEDULE:

Workdays at the Tasting Lodge are Wednesday through Sunday. Work schedules may change over time based on business needs.

JOB REQUIREMENTS:

• POS software and CRM software proficiency
• Good communication and organizational skills with attention to details and follow-up
• Proficient in common business software such as Word, Excel, PowerPoint, etc.
• Positive attitude, strong work ethic, and a love for wine and wine culture

"Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other legally protected characteristics."

*This list of responsibilities is not exhaustive. Management reserves the right to revise the job or assign other duties as needed.

Flooring Services, LLC participates in E-Verify, the federal employment eligibility verification program. Learn More