Assistant Supervisor, Resort Services

SeaWorld; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts

Medical, Dental, Vision Insurance

401K Retirement plan

Tuition Reimbursement

Flexible Spending Accounts

Employee Assistance Program

Life Insurance

Disability Benefits

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment in Orlando seeks enthusiastic Ambassadors to ensure a safe environment for guests, ambassadors, and animals. You will coach and develop ambassadors, ensure policy compliance, and oversee operations including opening/closing procedures.

Strong communication and leadership help you excel in a fast-paced park setting. Role requires ability to train, handle cash procedures, and work varied shifts in an outdoor environment at heights during seasonal events.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Bachelor’s degree preferred.
• Excellent written and verbal communication skills.
• Ability to stand/walk for long periods and lift 25 lb.
• Cash handling experience preferred.

Responsibilities

• Ensure a safe environment for ambassadors, guests and animals.
• Develop and train ambassadors through coaching and feedback.
• Ensure compliance with regulations, park policies and procedures.
• Maintain rotation grid for the unit and oversee opening/closing procedures.
• Maintain cleanliness and conduct quality inspections of areas.
• Respond to guest and ambassador needs and resolve issues.
• Report status of projects to Supervisors/Managers.
• Oversee assigned operating area and cash handling procedures.

Skills

Leadership experience

Excellent computer skills

Cash handling experience

CPR/AED training

Public speaking

Team coordination

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Point-of-sale systems

Park operations software

Job description

At Discovery Cove Orlando, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit’s team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

What it takes to succeed:

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver’s license and be able to obtain a company driver’s license
• At least 18 years old
• Ability to to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to walk in sand
• Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
• Ability to assist in ride testing by riding all park rides
• Ability to operate in a cash handling environment
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.