Assistant Supervisor, Park Operations (Adventure Island) (Part-Time)

SeaWorld Entertainment; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join SeaWorld Entertainment as a key team member at our water park, where you'll ensure a safe and memorable experience for guests. This role involves training staff, maintaining cleanliness, and providing excellent customer service in a fun, fast-paced environment. Ideal candidates are passionate, positive, and ready to tackle challenges while working outdoors.

Benefits

FREE park admission

Discounts on park tickets and passes for family and friends

Park discounts on food, merchandise, etc.

Scholarship opportunities

Exclusive employee events and giveaways

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure a safe environment for all ambassadors, guests, and animals.
• Provide training, feedback, and coaching to ambassadors.
• Maintain cleanliness and conduct quality inspections.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!

Compensation Rate: $15.50/hr.

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback, and coaching
• Ensure compliance with all state/federal regulations, park policies, and department procedures
• Create and maintain the unit’s team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem-solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

What it takes to succeed:

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• Excellent computer skills, ability to work with multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver’s license and ability to obtain a company driver’s license
• At least 18 years old
• Ability to complete CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfort speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to climb stairs
• Ability to walk in sand
• Ability to work comfortably outdoors at heights up to 150 feet (or 350 ft for Skytower)
• Ability to assist in ride testing by riding all park rides
• Ability to operate in a cash handling environment
• Three full days of open availability
• Flexibility to work varying shifts, days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

The perks of the position include a fun, fast-paced environment, great teammates, and:

• FREE park admission
• Discounts on park tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY, OR COVERED VETERAN STATUS.