Assistant Supervisor, Merchandise (Busch Gardens Williamsburg)

SeaWorld Entertainment; Williamsburg (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in entertainment is seeking a dedicated Assistant Supervisor to join their team. In this dynamic role, you will inspire and lead a team to deliver exceptional guest experiences while overseeing operations, ensuring safety, and maintaining high standards of service. You will have the opportunity to work in a vibrant environment where your contributions will directly enhance the enjoyment of guests from around the world. If you are passionate about creating memorable experiences and thrive in a fast-paced setting, this position is perfect for you.

Benefits

FREE park admission

Discounts on park admission tickets

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Qualifications

• Must be at least 18 years old and have a high school diploma.
• Previous experience as an Assistant Supervisor at a theme park is preferred.

Responsibilities

• Lead a team to provide exceptional guest experiences and oversee operations.
• Ensure safety and compliance with company policies and procedures.

Skills

Guest Service

Team Leadership

Basic Math Skills

Communication Skills

Self-Motivation

Problem-Solving

Cash Handling

Education

High School Diploma or Equivalent

Tools

Windows-based Software

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also:

• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Regularly keep ambassadors motivated and energized
• Open and close facility in accordance with established procedures
• Follow up on daily operational needs and communicate all facility issues as appropriate
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; assessing performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure meal and rest periods are provided to ambassadors as required by Company policy
• Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
• Monitor safety of ambassadors and merchandise facilities
• Sign off on customer refunds up to $50.00
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guidelines and take appropriate action; ensures ambassadors have appropriate PPE for work location
• Other duties as assigned
• Occasionally assist other locations and areas in the park as needed

What it takes to succeed:

• At least 18 years of age
• High school diploma or equivalent
• Previous Assistant Supervisor experience at a theme park preferred
• Outgoing, able to provide great guest service and interact favorably with public
• Ability to self-motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment
• Able to stand, sit and/or walk for prolonged periods of time

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.