Assistant Supervisor, Guest Arrival (Busch Gardens Williamsburg)

SeaWorld Entertainment; Williamsburg (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at an established entertainment venue where you can make lasting memories for guests from around the world. As a key ambassador, you'll ensure safety, provide exceptional service, and lead your team with enthusiasm. This role offers a dynamic and fun work environment, where your leadership skills will shine. Enjoy perks like free park admission and discounts for family and friends while contributing to a memorable experience for all. If you're ready for a rewarding adventure and have a passion for guest service, this opportunity is perfect for you!

Benefits

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and giveaways

Qualifications

• Strong leadership and communication skills are essential.
• Experience in cash handling and customer service preferred.

Responsibilities

• Ensure a safe environment for guests and staff.
• Provide training and feedback to team members.
• Maintain cleanliness and compliance with regulations.

Skills

Leadership

Excellent written and verbal communication

Problem-solving

Cash handling

Customer service

Ability to work in a fast-paced environment

Flexibility in working hours

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals.
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures.
• Create and maintain a rotation for the teams staffed positions.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
• Respond to guest and ambassador needs.
• Report to Supervisors and Managers regarding the status of projects.
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed.
• Oversee assigned operating area.
• Ensure strict adherence to all cash handling procedures.
• Perform other miscellaneous tasks as required.

What it takes to succeed:

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent computer skills, ability to work multiple selling systems preferred.
• Previous cash handling experience preferred.
• Valid state driver’s license and be able to obtain a company driver’s license.
• At least 18 years old.
• Ability to complete provided CPR/AED training/certification.
• Ability to be trained and certified at all attractions.
• Excellent written and verbal communication skills.
• Comfortability speaking in front of large groups of guests and ambassadors.
• Ability to remain calm and professional during challenging situations.
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time.
• Ability to bend and stoop to assist in cleaning the park.
• Ability to lift 25 pounds and push/pull 50 pounds.
• Ability to able to climb stairs.
• Ability to assist in ride testing by riding all park rides.
• Ability to operate in a cash handling environment.
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours, i.e. flexibility to workdays, nights, weekends, holidays, and until 3:00 a.m. for seasonal events.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.