Assistant Supervisor

McHappy's Donuts and Bake Shoppe; Marietta (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

McHappy's Donuts and Bake Shoppe in Ohio is seeking a motivated Assistant Supervisor to lead daily operations, develop the team, and ensure an exceptional guest experience across dine-in, takeout, and events.

You will coach staff, uphold food safety and quality, and step in to solve issues while maintaining high standards in service and beverage operations where applicable. Strong leadership and communication are essential.

Qualifications

• 2+ years in food & beverage leadership or supervisory role.
• Experience training and managing team members.
• Proven ability to lead by example and coach staff.

Responsibilities

• Lead daily restaurant operations and supervise the team.
• Ensure food quality, presentation, and service standards.
• Coach staff on service standards, menu knowledge, and promotions.
• Maintain food safety and sanitation standards.
• Handle guest concerns with professionalism and care.
• Oversee beverage operations where applicable and inventory controls.

Skills

Leadership

Customer service

Problem-solving

Decision making

Communication

Education

High School Diploma or GED

Tools

POS systems

Basic computer skills

Job description

Join Our Team & Help Lead an Exceptional Guest Experience

We’re looking for a motivated, hands-on Assistant Supervisor who thrives in a fast-paced restaurant environment and is passionate about delivering outstanding service. In this role, you’ll be a key leader supporting daily operations, developing team members, and ensuring every guest—whether dining in, ordering takeout, or attending an event—has an exceptional experience.

If you enjoy leading by example, coaching teams, and keeping operations running smoothly while maintaining high standards in both food and beverage service, we want to hear from you.

What You’ll Do

Lead Daily Operations

• Support day-to-day restaurant operations and team supervision
• Ensure excellent food quality, presentation, and service standards
• Create a welcoming, professional environment for every guest
• Help drive a positive guest experience from arrival to departure

Develop & Support the Team

• Train and coach staff on service standards, menu knowledge, and promotions
• Mentor team members and support performance improvement
• Reinforce company policies, procedures, and service expectations
• Foster a positive, team-oriented workplace culture

Ensure Food Safety & Quality

• Maintain strict food safety and sanitation standards
• Support proper food preparation, handling, and delivery
• Ensure all certifications (e.g., ServSafe) are current and compliant

Step In & Solve Problems

• Fill in where needed to keep operations running smoothly
• Handle guest concerns with professionalism and care
• Empower staff to deliver excellent service and resolve issues

Oversee Beverage Operations (Where Applicable)

• Support inventory, ordering, and cost control for bar operations
• Ensure compliance with all alcohol service laws and age verification
• Train staff on responsible alcohol service and safety practices
• Take proactive steps to reduce liability and ensure guest safety

Manage Inventory & Controls

• Assist with inventory tracking and reporting
• Ensure accurate cash handling and adherence to procedures
• Support cost control and profitability initiatives

Maintain Cleanliness & Compliance

• Ensure a clean, safe, and organized restaurant environment
• Enforce sanitation, safety, and operational standards
• Complete and oversee required checklists and procedures

What We’re Looking For

Experience

• High School Diploma or GED required
• 2+ years in food & beverage leadership or supervisory role
• Experience training and managing team members

Skills & Strengths

• Experience with bar/beverage operations and compliance preferred
• Strong leadership and team development skills
• Excellent customer service and problem-solving abilities
• Knowledge of restaurant operations, inventory, and cost control
• Comfortable using POS systems and basic computer programs
• Ability to stay calm, make decisions, and lead under pressure
• High level of professionalism, reliability, and attention to detail

Why Join Us?

• Be part of a supportive leadership team
• Opportunity to grow your management career
• Work in a dynamic, people-focused environment
• Make a real impact on guest experience and team success