Assistant Studio Manager – Membership & Guest Experience

Perspire Sauna Studio of Boise; Boise (ID); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Commission

Bonus Structure details if applicable

Free IR Sauna Membership

Paid Training

Job summary

Perspire Sauna Studio of Boise is seeking an Assistant Studio Manager to help lead the team, uphold Perspire's mission, and drive guest experience and sales. You will work closely with the Studio Manager to set the tone and model our values, ensuring operations run smoothly and members stay engaged.

This role focuses on team leadership, training, inventory and facility management, and promoting IR sauna benefits.

Qualifications

• Excellent interpersonal skills to ensure clear, effective communication with all guests and team members.
• Results-driven and motivated to meet or exceed sales targets.
• Ability to lead and influence others to achieve goals.
• Superior customer service skills to mediate all situations with a calm, helpful demeanor.
• No-job-is-too-small attitude.
• Passionate about health and wellness.
• Consistently show a positive attitude & take responsibility for your own actions.
• Strong collaboration, organizational, and prioritization skills.
• Flexible and available to work varied shifts, including evenings and weekends.

Responsibilities

• Working closely with the Studio Manager on the implementation of standard operating procedures, specifically managing and ensuring Membership Sales Associates and Studio Assistants are maintaining consistency and upholding daily expectations
• Assisting in the training, coaching, and development of team members
• Bringing positive, team-first energy and helping make Perspire Sauna Studio an exceptional place to work
• Acting as a liaison between the Studio Manager and team members
• Communicating all updates, new products/offerings, events, and protocols to the team in the Studio Manager’s absence
• Leading the team with strong membership sales. This is measured with conversion percentage and sales performance charts
• Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible, and courteous service
• Resolving any guest complaints or membership issues with the highest level of customer service
• Promoting the benefits of IR Saunas and the value of having a Perspire Sauna Studio Membership to guests
• Understanding and speaking about the science, technology, and benefits of IR sauna, chromotherapy, and Red Light therapy
• Ensuring that all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements. Mindbody Software experience is a plus!
• Performing weekly and monthly inventory purchasing and processing functions
• Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly

Skills

Interpersonal skills

Results-driven

Leadership

Customer service

Positive attitude

Wellness passion

Accountability

Collaboration

Flexible shifts

Tools

Mindbody Software

Job description

Perspire Sauna Studio of Boise is seeking an Assistant Studio Manager to help lead the team, uphold Perspire's mission, and drive guest experience and sales. You will work closely with the Studio Manager to set the tone and model our values, ensuring operations run smoothly and members stay engaged.

This role focuses on team leadership, training, inventory and facility management, and promoting IR sauna benefits.