Assistant Studio Manager

The Gleamery; Los Angeles (CA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid time off

401(k)

Bonus opportunities

Growth with company

Job summary

The Gleamery is redefining dentistry with spa-like studios and innovative dental care. We seek an Assistant Studio Manager for Studio City to lead guest care, operations, and team performance.

You will drive daily studio operations, coach a caring team, and help grow guest engagement and revenue across GleamFit services and retail. This role thrives in a fast-paced, high-excellence environment.

Qualifications

• Minimum 3+ years in a leadership role in hospitality, wellness, or healthcare.
• Strong communication and interpersonal skills to connect with guests and teams.
• Ability to multitask and manage fast-paced studio operations.
• Committed to excellence, integrity, and guest satisfaction.

Responsibilities

• Oversee daily studio operations including opening/closing, scheduling, inventory, and facility upkeep.
• Deliver exceptional guest experiences and manage inquiries, bookings, and guest concerns.
• Lead, coach, and develop Care Coordinator and Clinical teams; model accountability and collaboration.
• Drive revenue through consultations, packages, and retail, while optimizing scheduling and guest flow.
• Track KPIs, analyze performance, and implement action plans for continuous improvement.
• Partner with Studio Manager and cross-functional teams to launch initiatives and improvements.

Skills

Leadership

Guest service

Communication

Team building

Operations

Job description

Assistant Studio Manager - Studio City

The Gleamery is reinventing modern dentistry. We've built a national brand that makes dental care something people actually look forward to - combining spa-like studios, leading-edge technology, and hospitality-driven experiences to deliver preventive and cosmetic dental care at the highest level. From comprehensive exams and professional cleanings to teeth whitening, GleamTox, and our signature GleamFit clear aligners, we're redefining what's possible in oral health and aesthetics. With studios expanding across southern California, we're looking for leaders ready to grow with us and help build something exceptional.

As an Assistant Manager at The Gleamery, you'll play a critical role in studio operations - driving guest satisfaction, team performance, and operational excellence. Reporting directly to the Studio Manager, you'll lead the Care Coordinator team, support clinical operations, and serve as a key partner in executing our studio's vision. This role is for someone who thrives in fast-paced environments, leads with heart, and wants to make a real impact.

Operational Excellence

• Oversee daily studio operations including opening/closing procedures, appointment scheduling, inventory management, and facility maintenance
• Ensure compliance with safety, security, and operational protocols across all guest touchpoints
• Develop and maintain standard operating procedures and checklists to uphold the highest standards of cleanliness, organization, and guest care
• Monitor quality assurance across scheduling, communications, studio environment, and service delivery
• Coordinate with vendors and Support Office to resolve maintenance issues and operational needs promptly

Guest Care

• Deliver exceptional guest experiences at every touchpoint - greeting guests, answering inquiries, scheduling appointments, assisting hygienists chairside, processing transactions, and resolving concerns
• Identify opportunities to enhance guest satisfaction, loyalty, and retention through personalized service and attention to detail
• Ensure every guest interaction reflects The Gleamery's brand values and commitment to excellence
• Support guest appreciation initiatives, special events, and programming to drive engagement and brand awareness
• Handle guest complaints with professionalism and empathy, following company procedure and documentation standards
• Support other Los Angeles Gleamery locations as needed

Team Leadership

• Lead, mentor, and inspire the Care Coordinator and Clinical teams to perform at their highest level
• Provide ongoing coaching, feedback, and performance management to drive employee engagement and development
• Foster a culture of accountability, collaboration, open communication, and continuous improvement
• Train and onboard new team members on guest service protocols, studio procedures, and product knowledge
• Create an environment that supports employee well-being, professional growth, and excellence

Revenue Growth

• Support conversion of GleamFit and other consultation outcomes, coaching your team on the clinical benefits that move guests from interested to committed
• Support efforts to drive revenue across packages, a la carte treatments, and retail sales
• Optimize scheduling to maximize production and ensure seamless guest flow
• Help increase rebooking rates while minimizing cancellations and no-shows
• Execute upselling and cross-selling strategies to enhance guest value and studio performance
• Collaborate with the Studio Manager and Support Office on revenue-generating initiatives and sales strategies
• Engage in community marketing and partnership building, attend off-site events

Performance Tracking

• Monitor key performance indicators (KPIs) related to guest satisfaction, appointment efficiency, team performance, and revenue
• Analyze data to identify trends, areas for improvement, and opportunities to enhance operations
• Develop and implement action plans to address performance gaps and drive continuous improvement
• Demonstrate ability to articulate variances in performance versus targets and take corrective action

Partnership With Studio Manager

• Serve as a trusted deputy to the Studio Manager, supporting decision-making, problem-solving, and strategic execution
• Act as the primary point of contact for internal and external communications related to guest and team experience
• Collaborate cross-functionally with Hygiene, Marketing, and Support Office teams to ensure alignment and deliver seamless experiences
• Test and launch new initiatives, tools, and processes aimed at improving guest experience and studio operations
• Provide feedback from the front lines to inform company-wide improvements and innovations

Qualifications

• Previous experience in a leadership role, preferably in hospitality, wellness, or healthcare
• Proven ability to lead, motivate, and develop high-performing teams
• Exceptional communication and interpersonal skills with the ability to connect with guests, team members, and stakeholders
• Strong organizational and time management abilities with keen attention to detail
• Ability to multitask and perform effectively in a fast-paced, dynamic environment
• Commitment to upholding The Gleamery's values of excellence, integrity, and guest satisfaction
• Passion for building something meaningful and contributing to a growing national brand

Compensation & Benefits

• Comp: $25-$27/hr
• Bonus opportunities available
• Benefits:
  • Medical, Dental, Vision Insurance
  • Paid time off
  • 401(k)
• Opportunity to grow with a rapidly expanding company

Ready to lead? Join the Gleam Team.

Email [e-mail] with your resume and tell us why you're excited about The Gleamery.