Assistant Store Team Leader

Pet Supplies Plus; Fort Dodge (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Life Insurance

401(k) with company match

Ongoing training and development

Job summary

Pet Supplies Plus in Fort Dodge, Iowa is seeking an Assistant Store Team Leader. This role requires passion for pets and people, including leading store staff and providing customer service. Responsibilities include supporting team engagement, fostering community relationships, and ensuring operational excellence. Qualified candidates will have 2+ years of retail leadership experience, will be flexible in scheduling, and possess strong communication and Microsoft Office skills. Benefits include paid time off, insurance, and continuous training.

Qualifications

• Minimum 2 years of experience leading a retail team.
• Ability to lift up to 50 pounds and operate all store equipment.
• Must be 18 years or older and pass pre-employment tests.

Responsibilities

• Provide exceptional service and engage with customers and pets.
• Support team morale and assist in staffing and recruitment.
• Promote community relationships through partnerships and events.

Skills

Leadership

Communication skills

Microsoft Office knowledge

Flexibility

Education

4-year college degree or equivalent work experience

Tools

Forklift

Job description

Assistant Store Team Leader

Is shopping with your 4‑legged family member a tail‑waggin’ good time? Do you believe carry out isn’t just about pizza, it’s for bags of kibble to? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood!

As Assistant Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your workday, you:

Responsibilities

• Help your store team by example – including, but definitely not limited to, greeting a neighbor and their new puppy when they enter the store
• Recognize the local pug rescue coordinator and offer to host the next adoption event
• Join the conversation when you hear a team member assisting a neighbor in choosing between three very good natural dog food brands
• Support STL in analyzing your store sales results and developing plans to maximize sales, neighbor engagement and productivity
• Create a fun, positive environment for the team and your neighbors and build a reputation for neighborly, knowledgeable, trustworthy, pet‑centric service in your neighborhood
• Assist in the operational management of the stores
• Adhere to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
• Assist in promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
• Support STL in maintaining a fully staffed team, recruiting and onboarding for all levels in the store
• Cultivate a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
• Connect with community organizations to partner on events and marketing opportunities

Qualifications

• 2+ years of experience leading a retail team
• 4‑year college degree or equivalent work experience
• Microsoft Office knowledge is a must, as well as good communication skills
• The ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 plus pounds
• Candidates must be flexible to work evenings, weekends and holidays
• Have reliable transportation
• All candidates must pass the pre‑employment drug, background and validated selection test
• 18 years of age or older

Benefits

• Paid time off including Paid Time Off (PTO) and holidays
• Company paid Life Insurance and Long‑Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short‑Term Disability
• 401(k) with a company match
• Ongoing training and development

All while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you’re more than that. You’re PAWsome.

AAP/EEO Statement: Pet Supplies Plus is an Equal Opportunity Employer