Assistant Store Team Leader

Pet Supplies Plus; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Pet Supplies Plus in Charlotte, NC is seeking an Assistant Store Team Leader to partner with the Store Team Leader in daily store operations, performance, and team development. You will coach department managers and staff, assist with recruiting and onboarding, and ensure merchandising, inventory, animal care, cleanliness, safety, and neighbor engagement meet our high standards.

This full-time role requires retail leadership experience, a high school diploma or GED, strong communication and

Qualifications

• 2+ years of retail leadership experience.
• High school diploma or GED.
• Strong leadership, communication, organization and problem-solving.
• Ability to coach, develop and hold leaders accountable.
• Ability to understand store performance and identify opportunities.
• Basic computer skills and willingness to learn company systems.
• Dependable with reliable transportation.
• Able to work a flexible schedule and lift up to 50 pounds.
• Ability to safely operate required store equipment after training.

Responsibilities

• Partner with the Store Team Leader in day-to-day store operations.
• Provide leadership to Department Managers, Shift Supervisors, and team members.
• Coach and develop store leaders and team members while reinforcing accountability and performance expectations.
• Assist with recruiting, interviewing, onboarding, training, and maintaining staffing.
• Help create a positive work environment that promotes engagement, accountability, development, and retention.
• Review store performance and identify opportunities to improve sales, productivity, neighbor engagement, and operational execution.
• Ensure standards for merchandising, inventory, animal care, cleanliness, safety, security, and store conditions are consistently maintained.
• Ensure consistent execution of daily stocking, promotions, and other operational priorities.
• Resolve escalated neighbor, team member, and operational concerns.
• Support local marketing, community involvement, and store events.
• Assume responsibility for overall store operations in the Store Team Leader's absence.
• Perform other duties as assigned.

Skills

Retail leadership

Leadership

Communication

Organization

Problem-solving

Coaching

Staff development

Performance analysis

Microsoft Office

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Pet Supplies Plus, we believe in providing an exceptional, neighborly experience for pets and the people who love them. As a locally owned and operated Pet Supplies Plus franchise, MPM Retail Holdings depends on strong leaders who develop great teams, maintain high standards, and create a welcoming environment for every neighbor who walks through our doors.

The Assistant Store Team Leader (Assistant Manager) partners with the Store Team Leader in the overall leadership and operation of the store. Building upon the responsibilities of Department Managers and Shift Supervisors, this position takes broader responsibility for store performance, team development, staffing, operational execution, and the development of other store leaders.

Key Responsibilities-

• Partner with the Store Team Leader in the day-to-day leadership and operation of the entire store.
• Provide leadership and direction to Department Managers, Shift Supervisors, and team members.
• Coach and develop store leaders and team members while reinforcing accountability and performance expectations.
• Assist with recruiting, interviewing, onboarding, training, and maintaining appropriate staffing.
• Help create a positive work environment that promotes engagement, accountability, development, and retention.
• Review store performance and identify opportunities to improve sales, productivity, neighbor engagement, and operational execution.
• Ensure standards for merchandising, inventory, animal care, cleanliness, safety, security, and overall store conditions are consistently maintained.
• Ensure consistent execution of daily stocking and down stocking, promotions, truck processing, inventory management, price changes, and other operational priorities.
• Resolve escalated neighbor, team member, and operational concerns.
• Support local marketing, community involvement, and store events.
• Assume responsibility for overall store operations in the Store Team Leader's absence.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Assistant Store Team Leaders are expected to take ownership of the overall store alongside the Store Team Leader. This includes developing other leaders, identifying opportunities, solving problems, driving accountability, and ensuring consistent execution throughout the store.

The Assistant Store Team Leader should be capable of independently leading the entire store and making sound operational and people decisions when the Store Team Leader is unavailable.

Qualifications-

• Previous retail leadership experience required; 2+ years preferred.
• High school diploma or GED required.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach, develop, and hold leaders and team members accountable.
• Ability to understand store performance and identify opportunities for improvement.
• Basic computer skills, including Microsoft Office and the ability to learn company systems.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

MPM Retail Holdings is an independently owned and operated Pet Supplies Plus franchisee.