Assistant Store Team Lead: Customer Service & Ops

BellStores Inc.; Massillon (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

BellStores Inc. in Massillon, OH is seeking an Experienced Convenience Store Assistant Manager to support daily store operations and drive performance. You will work closely with the manager to lead teams, ensure excellent customer service, and uphold corporate standards across shifts.

The role emphasizes financial responsibility, staff development, and adherence to BellStores policies, with a focus on delivering consistent service and achieving store goals in a fast-paced retail environment.

Qualifications

• Exhibit excellence in customer service and employee relations.
• Maintain positive work attitude and integrity while interacting with the public and team.

Responsibilities

• Exhibit excellence in customer service and employee relations.
• Assist manager in building cohesive and effective work teams.
• Support corporate programs, values, and initiatives.
• Assist manager in responsibility for store performance (and for covering all shifts at all times).
• Assist manager in the enforcement of BellStores standards of performance, policies and procedures.
• Assist manager in coaching and developing employees.
• Accept role in taking financial responsibility for the store and monitor financial outcomes.
• Assist manager in performing timely competitor price checks.
• Assist manager in responsibility of all banking procedures

Skills

Customer service

Team building

Interpersonal communication

Multi-tasking

Leadership

Integrity

Job description

BellStores Inc. in Massillon, OH is seeking an Experienced Convenience Store Assistant Manager to support daily store operations and drive performance. You will work closely with the manager to lead teams, ensure excellent customer service, and uphold corporate standards across shifts.

The role emphasizes financial responsibility, staff development, and adherence to BellStores policies, with a focus on delivering consistent service and achieving store goals in a fast-paced retail environment.