Assistant Store Manager - White House Black Market

Chico's; Town of Texas, Highland Village (WI, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support the Store Manager in creating a customer-focused sales environment. This role involves analyzing sales reports, managing payroll, and overseeing operational activities to ensure compliance and accuracy. The ideal candidate will foster a high-performance culture, motivate the team, and enhance customer interactions. If you are passionate about retail and eager to grow in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and leadership skills are essential.

Responsibilities

• Support the Store Manager in managing sales and asset protection.
• Train and coach staff on product knowledge and sales techniques.

Skills

Retail Management

Customer Service

Communication Skills

Organizational Skills

Leadership Skills

Adaptability to Technology

Education

High School Diploma

Job description

POSITION OBJECTIVE:
The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales environment, aligning with our values and principles. Responsibilities include managing sales, asset protection, and human resources to ensure excellent customer experience and profitability. We are passionate about our work and believe our teams make us a great place to learn and grow.

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to implement sales strategies.
• Set clear expectations and hold team accountable for meeting standards.
• Manage payroll and supply budgets.
• Oversee operational activities such as scheduling, inventory, and cash handling, ensuring accuracy and policy compliance.
• Maintain visual presentation and store organization reflecting the brand.
• Develop a high-performance culture, motivating the team to meet sales goals.
• Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering shared vision and core values.
• Promote collaboration and effective communication.
• Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Model and promote excellent personal service and omni-channel experience.
• Use sales techniques to enhance customer interactions and resolve concerns promptly.
• Ensure efficient register operations and customer communication.

Talent Management

• Assist in recruiting, hiring, and developing team members.
• Support training initiatives and assess performance.
• Address HR issues promptly and recognize employee achievements.

Other duties may be assigned. Responsibilities may vary across brands.

Qualifications:

• High School diploma or equivalent.
• 2+ years retail management experience preferred.
• Must be 18+ years old.
• Excellent communication skills.
• Ability to adapt to technology.
• Proven customer service and leadership skills.
• Strong organizational and multitasking abilities.
• Knowledge of store operations and employment policies.
• Availability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements:

• Constant walking/standing (67-100%).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We welcome applications for growth and are committed to accessibility. For accommodations, contact your local Store Manager.

Location: 3302 The Shops at Highland Village

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.