Assistant Store Manager - White House Black Market

Chico's FAS, Inc.; Rochester (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Assistant Store Manager to lead a dynamic team in a fast-paced retail environment. This role is pivotal in driving sales, enhancing customer experiences, and fostering a high-performance culture. As a key player, you will support the Store Manager in executing in-store strategies, managing inventory, and ensuring compliance with company policies. If you are passionate about retail and possess strong leadership skills, this opportunity offers the chance to grow and develop in a supportive environment. Join us and be part of a team that values excellence and customer satisfaction.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and leadership skills are essential.

Responsibilities

• Support the Store Manager in managing sales operations and customer experience.
• Train and coach staff on product knowledge and sales techniques.

Skills

Retail Management

Customer Service

Communication Skills

Leadership Skills

Organizational Skills

Adaptability to Technology

Education

High School Diploma

Job description

Assistant Store Manager - White House Black Market

Join to apply for the Assistant Store Manager - White House Black Market role at Chico's FAS, Inc.

Come lead with us at 262 N Adams Rd, Rochester Hills, MI.

Position Objective

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources to ensure a great customer experience and maximum profitability. We believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Performance Culture

• Analyze sales reports and KPIs to determine business needs; execute in-store sales strategies with the Store Manager.
• Establish and communicate expectations, holding the team accountable for standards.
• Control payroll and supply budgets.
• Oversee operational activities such as scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities including cash handling, price changes, and register transactions.
• Ensure compliance with laws and policies; conduct associate training.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation and store organization.
• Develop a high-performance sales culture and motivate the team.
• Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive problem-solving and effective communication.
• Seek personal development and feedback to enhance leadership skills.

Customer Experience

• Promote MAPS principles for exceptional service and omnichannel experience.
• Utilize sales techniques and product knowledge to assist customers.
• Resolve customer concerns promptly.
• Ensure efficient register operations and policies adherence.
• Maintain ongoing customer communication and engagement.

Talent Management

• Assist in recruiting, hiring, and developing a high-performing team.
• Support training initiatives and assess team performance.
• Address HR issues promptly and effectively.
• Recognize and reward outstanding employee performance.
• Ensure adherence to employment policies.

Qualifications

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18+ years old
• Excellent communication skills
• Adaptability to technology
• Proven customer service and leadership skills
• Strong organizational and multi-tasking skills
• Knowledge of store operations
• Availability to work flexible hours, including nights, weekends, holidays

Physical Requirements

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications for top talent and provide accommodations for applicants with disabilities. You may apply at any time; some duties may vary by brand.