Assistant Store Manager - White House Black Market

Chico's; Peachtree City (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading retail brand as an Assistant Store Manager, where you will support the Store Manager in driving sales and enhancing customer experiences. This role involves managing daily operations, motivating a high-performing team, and ensuring compliance with company standards. You'll have the opportunity to develop your leadership skills in a dynamic and inclusive environment. If you're passionate about retail and customer service, this is your chance to make a significant impact in a thriving store setting.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Support the Store Manager in daily operations and sales management.
• Train and motivate staff to achieve sales and productivity goals.

Skills

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Adaptability to Technology

Education

High School Diploma

Job description

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources, and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture, aligning with our values and guiding principles in all store operations. This includes managing sales, asset protection, and human resources functions to ensure an excellent customer experience and maximum profitability. We believe our team makes us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyze sales reports and KPIs to assess business needs; collaborate with the Store Manager to implement sales strategies.
2. Establish and communicate clear expectations; hold team and self accountable for achieving standards.
3. Manage payroll and supply budgets.
4. Oversee operational activities such as scheduling, inventory, opening/closing duties, and merchandise flow.
5. Handle financial activities including cash handling, price changes, and register transactions accurately.
6. Ensure compliance with laws, policies, and loss prevention procedures; train associates accordingly.
7. Manage inventory receipt, dispatch, replenishment, and physical inventories.
8. Maintain visual presentation and store organization to reflect brand standards.
9. Develop a high-performance culture by motivating the sales team to meet sales and productivity goals.
10. Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

1. Motivate and inspire the team, fostering a shared vision and core values.
2. Promote an inclusive, collaborative problem-solving environment.
3. Communicate effectively with the team and Store Manager to lead positive change.
4. Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

1. Model and promote the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
2. Utilize sales techniques and product knowledge to assist customers and recommend merchandise.
3. Resolve customer concerns promptly.
4. Ensure efficient register operations and adherence to payment, return, and security policies.
5. Maintain ongoing customer communication through loyalty programs and capture sign-ups.

Talent Management

1. Assist in recruiting, hiring, and developing a high-performing team.
2. Support and follow up on training initiatives.
3. Assess and coach staff performance.
4. Address HR issues promptly in partnership with the Store Manager.
5. Drive employee engagement through recognition and rewards.
6. Ensure adherence to employment policies and practices.

Qualifications:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Adaptability to company technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking skills
• Leadership and team-building abilities
• Knowledge of store operations
• Effective communication with customers and staff
• Reliable attendance and flexible schedule, including nights, weekends, and holidays

Physical Requirements:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications at any time for future openings across our brands. Accommodation is available for applicants with disabilities. For assistance during the application process, contact your local Store Manager.

Address: 3293 The Avenue, Peachtree City

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, gender, or other protected categories.