Assistant Store Manager - White House Black Market

Chico's; Macon (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in fashion is seeking an Assistant Store Manager to support the Store Manager in creating a vibrant and customer-centric shopping experience. This role involves analyzing sales performance, managing operations, and leading a team dedicated to excellence. With a focus on training and motivating staff, you will ensure that every customer feels valued and beautiful. If you thrive in a dynamic environment and are passionate about retail, this position offers a fantastic opportunity for growth and leadership within a supportive team.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multi-tasking abilities.
• Excellent communication skills.

Responsibilities

• Support the Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and execute in-store business strategies.
• Train and coach team members on product knowledge and sales techniques.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Problem-Solving

Education

High School Diploma

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources to ensure a great customer experience and maximum profitability. We love what we do and believe our team is the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to determine business needs; execute in-store business and sales strategies in partnership with the Store Manager.
• Establish and communicate clear expectations; hold team and self accountable for achieving brand, performance, and behavior standards.
• Control payroll and supply budgets.
• Perform operational activities such as scheduling, inventory audits, opening/closing duties, timesheet review, and merchandise flow.
• Manage financial activities including cash handling, price changes, and register transactions, ensuring accuracy and policy compliance.
• Ensure compliance with laws, loss prevention policies, and operating procedures; train associates accordingly.
• Oversee inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation, organization, and facility standards aligned with the brand.
• Develop a high-performance culture, motivating the sales team to meet sales and productivity goals.
• Train and coach team members on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering shared vision and core values.
• Promote inclusive, collaborative problem-solving.
• Communicate effectively with the team and Store Manager to lead positive change.
• Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Model and promote the MAPS principles, ensuring a cohesive omni-channel experience.
• Utilize sales techniques and product knowledge to assist customers.
• Resolve customer concerns promptly.
• Ensure efficient register operations and adherence to payment, coupon, and return policies.
• Maintain consistent client communication via customer books, rewards, and sign-ups.

Talent

• Assist in recruiting, hiring, and developing high-performing teams.
• Implement and follow up on training programs.
• Assess performance and coach team members.
• Address HR issues effectively and timely.
• Recognize and reward outstanding employee performance.
• Ensure adherence to employment policies.

Other duties as assigned. Duties may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent.
• 2+ years retail management experience preferred.
• Must be 18 or older.
• Excellent communication skills.
• Ability to learn new technology.
• Proven customer service and sales leadership skills.
• Strong organizational and multi-tasking abilities.
• Leadership and team-building skills.
• Knowledge of store operations administration.
• Effective communicator with customers and staff.
• Regular attendance and flexible schedule, including nights, weekends, holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We accept applications continuously; some duties vary by brand. Accommodation available for applicants with disabilities. Contact your local Store Manager for assistance.

3366 Shops at River Crossing

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, marital status, age, national origin, disability, gender, sexual orientation, gender identity, veteran status, or other protected categories.