Assistant Store Manager - White House Black Market

Chico's FAS, Inc. - Retail; Estero (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer experience and drive sales in a dynamic retail environment. This role involves supporting the Store Manager in creating a customer-centric culture, managing operations, and leading a high-performing team. You will analyze sales data, ensure compliance with policies, and foster an inclusive atmosphere that encourages collaboration and engagement. If you have a passion for retail and a proven track record in management, this is a fantastic opportunity to make a significant impact in a vibrant store setting.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and execute in-store business strategies.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Leadership Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Assistant Store Manager - White House Black Market

Location: 23161

Country: United States

Region: Southeast

Reference Number: 2665

Position type: Permanent

Category: Retail

Job Function: Store - Management

Position Objective

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

Functional Responsibilities

1. Performance Culture: Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in store business and sales strategies.
2. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
3. Controls payroll and supply budget.
4. Performs operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy.
5. Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
6. Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
7. Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.
8. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.

Building High Performing Teams

1. Motivates and inspires store team, developing a shared vision while modeling core values.
2. Promotes an inclusive, collaborative approach to problem solving.
3. Communicates with store teams and Store Manager to effectively lead positive change.

Customer Experience

1. Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
2. Ensures prompt resolution of customer concerns.
3. Ensures team maintains consistent client communication through utilization of customer book and rewards program participation.

Talent

1. Assists in recruiting, hiring and developing a high performing team.
2. Supports, implements, and provides follow-up for all training programs.
3. Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.

Qualifications

1. High School diploma or equivalent.
2. 2+ years of retail management experience preferred.
3. Must be 18 years of age or older.
4. Excellent communication, verbal, and written skills.
5. Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
6. Strong organizational skills and ability to multi-task in a fast-paced environment.
7. Regular attendance is essential to this position.

Physical Requirements

1. Constant Walking/Standing - 67-100% of 8-hour shift.
2. Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
3. Frequent Climbing - 34%-66% of 8-hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.