Assistant Store Manager - White House Black Market

Chico's; Estero (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Assistant Store Manager to enhance customer experience and lead a dynamic team. This role involves supporting the Store Manager in driving sales, managing operations, and fostering a high-performance culture. With a focus on customer service and team development, you'll play a crucial part in creating an inclusive and productive environment. If you have a passion for retail and a knack for leadership, this is the perfect opportunity to grow your career in a vibrant and supportive setting.

Qualifications

• 2+ years of retail management experience preferred.
• Strong leadership and team-building abilities are essential.

Responsibilities

• Support the Store Manager in driving sales and managing operations.
• Train and develop a high-performance sales team.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Adaptability to Technology

Education

High School Diploma

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources to ensure a great customer experience and maximum profitability. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to determine business needs; execute in-store business and sales strategies with the Store Manager.
• Establish and communicate clear expectations, hold team accountable for brand, performance, and behavior standards.
• Control payroll and supply budgets.
• Oversee operational activities such as scheduling, inventory, opening/closing duties, payroll review, and merchandise flow.
• Handle financial activities including cash handling, price changes, and register transactions accurately.
• Ensure compliance with laws, loss prevention policies, and operating procedures; conduct associate training on controls.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation, organization, and facility standards.
• Develop a high-performance sales team to meet sales and productivity goals.
• Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive, collaborative problem-solving.
• Communicate effectively to lead positive change.
• Seek personal development and feedback to enhance leadership skills.

Customer Experience

• Model and promote MAPS principles for a cohesive omni-channel experience.
• Utilize sales techniques and product knowledge to assist customers.
• Resolve customer concerns promptly.
• Ensure efficient register operations and adherence to payment policies.
• Maintain customer communication and engagement strategies.

Talent Management

• Assist in recruiting, hiring, and developing the team.
• Implement and follow up on training programs.
• Assess performance and provide coaching.
• Address HR issues timely and effectively.
• Drive engagement through recognition and rewards.
• Ensure adherence to employment practices and policies.

Qualifications:

• High School diploma or equivalent.
• 2+ years retail management preferred.
• Must be 18+ years old.
• Excellent communication skills.
• Adaptability to technology.
• Proven customer service and sales leadership.
• Strong organizational and multi-tasking skills.
• Leadership, training, and team-building abilities.
• Knowledge of store operations.
• Effective communication with staff and customers.
• Regular attendance and flexible work schedule including nights, weekends, and holidays.

Physical Requirements:

• Constant walking/standing for 67-100% of shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for top talent. You may apply at any time; some duties may vary by brand. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

3152 Miromar Outlets

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.