Assistant Store Manager White house Black Market

Chico's; Derry Township (Dauphin County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you will support the Store Manager in creating a customer-centric environment. This role involves managing sales, asset protection, and human resources, ensuring a seamless customer experience. You'll lead a high-performing team, motivating them to meet sales goals while fostering a culture of inclusivity and collaboration. With opportunities for personal development and leadership growth, this position is perfect for those passionate about retail and team success. Embrace the chance to inspire and grow within a dynamic environment.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multi-tasking abilities are essential.

Responsibilities

• Support the Store Manager in managing sales and operations.
• Train and coach staff on product knowledge and sales techniques.

Skills

Customer Service Skills

Sales Leadership

Communication Skills

Organizational Skills

Multi-tasking Abilities

Leadership Skills

Team-building Skills

Education

High School Diploma

Job description

POSITION OBJECTIVE:
The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales environment, aligning store operations with our core values and principles. Responsibilities include managing sales, asset protection, and human resources to ensure excellent customer experience and profitability. We are passionate about our work and believe in creating an inspiring environment for our team to learn and grow.

FUNCTIONAL RESPONSIBILITIES:

1. Performance Culture:
   • Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to implement sales strategies.
   • Set clear expectations and hold the team accountable for brand, performance, and behavior standards.
   • Manage payroll and supply budgets.
   • Oversee operational activities such as scheduling, inventory, opening/closing duties, and merchandise flow.
   • Handle financial activities including cash handling, price changes, and register transactions, ensuring accuracy and compliance.
   • Ensure compliance with laws, loss prevention policies, and operational procedures; conduct staff training on controls.
   • Manage inventory receipt, dispatch, replenishment, and physical inventories.
   • Maintain visual presentation, organization, and facility upkeep to reflect the brand.
   • Develop a high-performance sales culture, motivating the team to meet sales and productivity goals.
   • Train and coach staff on product knowledge and sales techniques.
2. Building High Performing Teams:
   • Motivate and inspire the team, fostering a shared vision and core values.
   • Promote an inclusive, collaborative approach to problem-solving.
   • Communicate effectively to lead positive change.
   • Seek personal development opportunities and feedback to enhance leadership skills.
3. Customer Experience:
   • Model and promote excellent personal service standards, offering a seamless omni-channel experience.
   • Utilize sales techniques and product knowledge to assist customers.
   • Address customer concerns promptly.
   • Ensure efficient register operations and adherence to payment, return, and security policies.
   • Maintain consistent communication with customers through loyalty programs and engagement initiatives.
4. Talent Management:
   • Assist in recruiting, hiring, and developing a high-performing team.
   • Support and follow up on training programs.
   • Assess and coach staff performance.
   • Address HR issues promptly and effectively.
   • Recognize and reward outstanding employee performance.
   • Ensure adherence to employment policies and practices.
5. Other duties as assigned. Note: Duties may vary across different brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent verbal and written communication skills
• Ability to learn and adapt to company technology
• Proven customer service and sales leadership skills
• Strong organizational and multi-tasking abilities
• Leadership, training, and team-building skills
• Knowledge of store operations and administration
• Effective communication with customers and staff
• Reliable attendance and flexible work schedule including nights, weekends, holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of shift
• Occasional lifting up to 50 lbs. for 1-33% of shift
• Frequent climbing for 34-66% of shift

We welcome applications for growth and development. You may apply at any time; however, not all positions may be currently open. Accommodation requests for disabilities are available through your local Store Manager. Our location: 3300 The Outlets at Hershey.

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.