Assistant Store Manager - White House Black Market

Chico's FAS, Inc. - Retail; Champaign (IL); On-site; Full time

Job summary

An established industry player in retail is seeking an Assistant Store Manager to join their vibrant team. This role is pivotal in creating a customer-centric environment, driving sales, and managing store operations. You will support the Store Manager in developing a high-performing team while ensuring compliance with operational standards. The ideal candidate will possess strong leadership and communication skills, alongside a passion for delivering exceptional customer service. This is a fantastic opportunity to grow your career in a dynamic retail setting where your contributions will make a significant impact.

Benefits

Health Care Plans

Dental Plans

Vision Plans

401(k) Plan

Paid Time Off

Employee Discount Program

Qualifications

• 2+ years of retail management experience preferred.
• Strong leadership qualities and training skills are essential.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and execute in-store business strategies.

Skills

Customer Service Skills

Communication Skills

Leadership Skills

Organizational Skills

Retail Management

Education

High School diploma or equivalent

Tools

Retail Management Software

Job description

Assistant Store Manager - White House Black Market

Location: 61820

Country: United States

Region: Midwest

Reference Number: 6356

Position type: Permanent

Category: Retail

Job Function: Store - Management

Job Overview

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

FUNCTIONAL RESPONSIBILITIES:

1. Performance Culture:
   • Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
   • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
   • Controls payroll and supply budget.
   • Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.
   • Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls.
   • Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
   • Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
   • Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
   • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
   • Trains, coaches and assists with locate fulfillment and selling.
2. Building High Performing Teams:
   • Motivates and inspires store team, developing a shared vision while modeling core values.
   • Promotes an inclusive, collaborative approach to problem-solving.
   • Communicates with store teams and Store Manager to effectively lead positive change.
   • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
3. Customer Experience:
   • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
   • Ensures prompt resolution of customer concerns.
   • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges.
   • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
4. Talent:
   • Assists in recruiting, hiring and developing a high performing team.
   • Supports, implements, and provides follow-up for all training programs.
   • Assesses and coaches store team on performance.
   • In partnership with the SM, resolves human resources issues in a timely and effective manner.
   • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
   • Ensures that store team adheres to all employment practices and policies.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

1. High School diploma or equivalent
2. 2+ years of retail management experience preferred
3. Must be 18 years of age or older
4. Excellent communication, verbal, and written skills
5. Able to learn or adapt to technology provided by the company
6. Proven excellent customer service skills with statistical track record in all areas of sales and leadership
7. Strong organizational skills and ability to multi-task in a fast-paced environment
8. Strong leadership qualities, training and team building skills
9. Knowledge of administrative aspects of store operations
10. Able to communicate with customers and staff
11. Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.

PHYSICAL REQUIREMENTS:

1. Constant Walking/Standing- 67-100% of 8-hour shift
2. Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
3. Frequent Climbing- 34%-66% of 8-hour shift

The wage range for this position is 18.00 to 22.50. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

The Company offers a wide range of benefit plans including health care plans, dental plans, vision plans, 401(k) plan, paid time off, paid holidays, overtime pay consistent with federal/state law, life insurance, short and long-term disability insurance, employee assistance program and our employee discount program.

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. Accommodation is available to applicants for employment with disabilities.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.