Assistant Store Manager | Westfield Valley Fair

David Yurman; Santa Clara (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Bonus

Employee discounts

Generous paid time off

Job summary

David Yurman Santa Clara is seeking an Assistant Store Manager to drive sales, lead a luxury selling floor, and uphold brand standards in the local market. Lead, coach and develop sales professionals, partner with the Store Manager on hiring and performance reviews, and ensure a warm, high‑touch client experience.

Oversee daily operations, inventory controls, events, and security, while maintaining visual standards and achieving the store's sales plan.

Qualifications

• 1-2 years of proven experience in a similar role in luxury retail.
• Ability to motivate and partner with clients and staff.
• Strong multitasking in a fast-paced environment.
• Proven drive for results and strategic business vision.
• Fine jewelry or fine watch experience preferred but not required.
• Flexible to work non-traditional hours, including weekends and holidays.

Responsibilities

• Lead the selling floor with sales leadership and client development.
• Partner with sales professionals to meet individual sales plans and KPIs.
• Develop and execute initiatives to deliver the sales budget.
• Coach and monitor staff on client outreach and relationships.
• Maintain luxury environment with visual guidelines.
• Oversee inventory, stock replenishment, and repairs/returns.
• Support opening/closing and security measures.
• Hire and provide performance feedback with Store Manager.

Skills

Sales leadership

Customer service

Team coaching

Brand standards

Luxury retail

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Assistant Store Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The assistant store manager will effectively lead, coach and support sales professionals with a focus clientele development and providing a high level of customer service to create a luxury experience.

The David Yurman Santa Clara Assistant Store Manager will be accountable for the following key deliverables:

Responsibilities

Achieve and/or Exceed Sales Plan

• Partner with sales professionals to meet their individual sales plans and KPIs.
• Participate in the development and execution of strategic initiatives to deliver the sales budget.
• Demonstrate an active role on the selling floor through sales leadership and client development.
• Support sales professionals in closing sales.
• Facilitate the implementation and success of special events held at the retail store.
• Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
• Maintain visual presentation based on company vision and market needs.

Clientele/Service Management

• Coach and Monitor in partnership with Store Manager, on sales professionals accountability for client outreach and relationship development.
• Ensure store data capture goals are being achieved.
• Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met.
• Provide appropriate feedback in partnership with Store Manager, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions.

Operations

• Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage.
• Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns.
• Implement and support all security measures.
• Partners with the sales professionals in the administration of special order requests.
• Oversee store opening and closing in the absence of the Retail Store Manager.

Talent

• Partners with the Retail Store Manager in hiring and providing performance review feedback.
• Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance.
• Provide formal and informal feedback to staff to build ongoing development opportunities.
• Explain and enforce KPIs and ensure that staff is trending to those measures.

Qualifications

• Work Experience: Minimum 1-2 years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations.
• Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff.
• Ability to manage multiple tasks in a fast-paced environment.
• Proven ability to drive results, and strategic vision to develop business.
• Fine Jewelry and or Fine Watch experience preferred, but not required.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, ).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Computer Skills: Proficient in Microsoft Word, Excel, and Outlook

The expected base pay for this role is $80,000 - $120,000 annually.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.