Assistant Store Manager - Washington State

Natural Grocers Good4U; Vancouver (WA); On-site; Full time

Job summary

A leading company in the grocery sector is seeking an Assistant Store Manager to oversee daily operations, ensuring a high level of customer service and staff performance. This full-time role involves training staff, managing inventory, and maintaining store standards in a fast-paced environment, with numerous growth opportunities and benefits for dedicated employees.

Benefits

Birthday Bonus Pay

Vitamin Bucks

Holiday Pay

Paid Time Off

Good4u Crew Member Discount

Advancement opportunities

Health and Wellness Program

Qualifications

• Management experience in grocery or retail is required.
• Must be able to obtain forklift certification.
• Food safety training certification required.

Responsibilities

• Greet and serve customers according to company standards.
• Train staff and ensure compliance with food safety.
• Manage staff performance and conduct evaluations.

Skills

Customer service skills

Organizational skills

Ability to adapt to priorities

Leadership

Education

High school diploma or GED

1-2 years management experience in grocery or related retail

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $26.31/Hr.

Overview

The Job in a Nutshell:

The Assistant Store Manager is the second-in-command of the store, responsible for its successful operation and profitability, including training, directing, and monitoring all department staff.

Responsibilities

Main Responsibilities:

• Greet and serve customers according to company standards of World Class customer service.
• Provide professional leadership and set an example for staff as a manager.
• Handle customer complaints appropriately and in accordance with company policy.
• Maintain an inviting and shoppable store environment.
• Ensure desired products are in stock and handle special orders per company policy.
• Answer phones per standards and spend at least 75% of time assisting customers, directing staff, and attending to all departments.
• Train staff on exemplary customer service and hold them accountable.
• Ensure staff compliance with applicable food safety certifications and registrations.
• Meet and exceed targets in sales, sales per labor hour, average ticket, customer count, COGS for produce, and EBITDA.
• Order products from correct vendors to maintain margins and receive proper discounts.
• Maintain in-stock conditions and monitor product mix, including analyzing departments to keep top sellers and introduce new products.
• Manage perishables, markdowns, and ensure proper stock rotation and stocking standards.
• Assist in hiring, training, and managing store personnel, including scheduling and performance evaluations.
• Address performance and disciplinary issues promptly with HR support.
• Maintain clear communication with staff, including conducting staff meetings and posting company updates.
• Ensure safety guidelines are followed at all times.
• Complete all operational responsibilities and paperwork timely, including daily schedules, checklists, and reports.
• Respond to departmental calls and assist with coverage as needed.
• Manage disruptions like loiterers, solicitation, weather emergencies, and bathroom misuse.
• Work a flexible schedule, including evenings, weekends, and approximately 45 hours per week.
• Lead by example, supporting decisions from the home office and following communications.
• Be proactive in adapting to changing work demands and perform hands-on tasks as needed.

Employees are expected to perform any additional tasks necessary to ensure the company's success.

Qualifications

Recipe for Success:

• High school diploma or GED; 1-2 years management experience in grocery or related retail, natural foods industry a plus.
• Ability to adapt to changing priorities.
• Ability to pass food safety training and obtain necessary certifications.
• Must be able to obtain forklift certification.
• Maintain up-to-date food safety certifications through continuing education and registration.
• Highly organized with a sense of urgency.
• Excellent customer service skills.
• Ability to follow directions and complete tasks.
• Cashier trained.
• Proficient in MS Word, Excel, and Outlook.

This description is not an employment contract and may change without notice. Employees are expected to perform all tasks assigned by managers.

Benefits

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays
• Paid Time Off (sick and vacation) increasing with tenure
• Paid Nutrition Education
• Good4u Crew Member Discount
• Power Program (rewards and appreciation)
• Regular pay increases
• Advancement and career development opportunities
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave via short-term disability insurance
• Company-paid Short-Term Disability and Life Insurance
• Voluntary benefits including hospital indemnity, accident, long-term disability, and term life insurance
• Retirement plan (401k) with company match
• Flexible Spending Accounts (FSA and HSA) with company contributions

Diversity Statement:

We are committed to diversity and inclusion, believing all people should experience health and wellbeing. We celebrate differences and cultivate an inclusive environment to support our mission and our crew.

Physical and Environmental Demands:

Physical capabilities include lifting, pushing, pulling, walking, standing, bending, reaching, and using tools, with specific weight and frequency requirements. Environmental conditions may include working with dust, fumes, noise, temperature extremes, and heights.