Assistant Store Manager (US) Cambridge, MA (Fresh Pond)

TD Bank; Cambridge (MA); On-site; USD 100,000 - 125,000; Full time

Job description

Work Location: États-Unis d'Amérique

Hours: 40

Pay Details: $28.25 - $42.50 USD

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Services bancaires personnels et commerciaux

Job Description:

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.

Depth & Scope:

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity
• Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.
• Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations based on Customer needs.
• Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.
• Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
• Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.
• Leads and coaches advisory team on advice giving strategies and overall product and services acumen.
• Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals.
• Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
• Actively participates in community events, promoting the TD Brand while servicing the needs of the community.
• Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.

Education & Experience:

• Undergraduate degree or equivalent experience
• 2+ years experience working with customers and or sales in any capacity or equivalent
• Supervisory or leadership experience preferred
• Demonstrated ability to provide Legendary Customer Service
• Strong verbal and written communication skills
• Sales and Operational Management skills
• Ability to manage competing priorities
• Previous consumer and residential lending experience preferred
• Proficient in Microsoft Office
• Knowledge of banking products and services preferred
• Demonstrated organization, interpersonal, communication and decision-making skills
• Shows proficiency with expense management
• Notary License (Preferred)
• Must maintain an active registration status with NMLS upon hire.

Customer Accountabilities:

• Creates an environment where the team interacts with Customers in a warm and engaging manner.
• Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.
• Establishes and supports strong partnership between colleagues that handle Customer day to day transactions.
• Leads and reinforces Customer service activities; supporting Customers through challenging times.
• Responsible for maintaining optimal colleague scheduling to ensure Customer demands are met.
• Acts as an escalation point for Customer problem resolution.
• Creates personal experiences by getting to know each Customer's needs.

Shareholder Accountabilities:

• Leads and drives operational compliance of all Store operations including teller and platform operations.
• Leads the team in completing day to day processes/transactions/activities.
• Ensures the Store operates efficiently by adhering to the banks policies and procedures.
• May perform daily store operation activities including account maintenance and cash management.
• Identifies and mitigates risk and proactively audits for adherence to compliance.

Employee/Team Accountabilities:

• Leads and supports a high performing team; provides ongoing feedback and performance reviews.
• Contributes to the process of setting performance objectives for the team.
• Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.
• Shares knowledge, information, skills, and subject matter expertise among the team.
• Supports an environment where team freely escalates business challenges.

Physical Requirements:

• Domestic Travel – Occasional
• Performing sedentary work – Continuous
• Standing – Frequent
• Walking – Frequent
• Lifting/Carrying (under 25 lbs.) – Occasional

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD.

Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.