Assistant Store Manager - URI Campus Store - Kingston, RI

Follett Corporation; Kingston (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking an Assistant Store Manager to enhance store operations and drive sales growth. In this dynamic role, you will supervise a diverse team, ensuring exceptional customer service while maintaining operational excellence. You will be instrumental in training new hires and fostering a culture of mentorship and development. This position offers a unique opportunity to engage in financial metrics and contribute to the overall success of the store. If you are passionate about retail and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Experience in retail management or supervisory roles.
• Strong understanding of customer service principles and sales techniques.

Responsibilities

• Supervise sales team and manage work schedules.
• Ensure adherence to merchandising and operational standards.
• Handle cash management and end-of-day reporting.

Skills

Customer Service

Sales Growth

Team Leadership

Cash Handling

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Cash Register

Store Computer System

Job description

Position Overview
As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
* Supervises the work activities of sales team members FT/PT and Temporary, including:
* Schedules team members' work hours
* Trains new team members FT/PT and seasonal team members hired for peak seasons
* Ensures Sales Team members follow company and store policies, procedures, and standards
* Ensures the proper merchandising standards, promotion standards, creating displays, etc.
* Performs onboarding procedures for new hires.
* Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
* Receive, verify, and unload orders as necessary.
* Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
* Stock shelves and take inventory per Store schedule.
* May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
* Executes merchandising standards, promotion standards, creating displays, etc.
* May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
* Keyholder with opening and closing responsibilities.
* Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
* This applies to shrink prevention practices and activities, such as visible customer service.
* Performs other duties as assigned.
Follett Higher Education is a drug-free workplace environment.