Assistant Store Manager - Union Square

Warby Parker; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Warby Parker is looking for a Sales Manager to enhance customer experiences and manage a dynamic team. Responsibilities include overseeing operations, inventory management, and team training. Ideal candidates have retail management experience and exceptional interpersonal skills, eager to shape the retail landscape actively.

Benefits

Health, vision, and dental insurance

Paid time off

Paid holidays

Retirement savings plan

Parental leave

Short-term disability

Employee Assistance Program

Qualifications

• 1+ year retail management experience.
• Exceptional interpersonal skills.
• Self-starter with an entrepreneurial spirit.

Responsibilities

• Lead a team of 8–10 team members while enhancing customer experiences.
• Implement inventory management and troubleshooting for point-of-sale.
• Oversee daily operations including store opening and closing.

Skills

Interpersonal skills

Leadership

Customer service

Job description

1 week ago Be among the first 25 applicants

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

What you'll do:

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes that improve Warby Parker’s ability to serve customers and optimize their shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
• Direct a team of 8–10 team members, consistently demonstrating what great service looks like
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire on-boarding and ongoing training
• Treat all of our customers with respect and cultivate an inclusive, service-minded work culture

Who you are:

• Steeped in Retail experience, with 1+ year in a management position
• Equipped with exceptional interpersonal skills
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer
• A self-starter with an entrepreneurial spirit
• Eager to learn new skills
• An upbeat and empathetic team player
• Driven to do what it takes to be a top performer time and time again—and help your teammates reach their targets along the way
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Optical Education Reimbursement
• And more (just ask!)

Warby Parker, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Pay Range: $24 USD - $28 USD

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Customer Service, and Health Care Provider

• Industries

  Retail Apparel and Fashion

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