Assistant Store Manager - Towson

Sephora; Towson (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Sephora in Towson, MD is seeking an Assistant Store Manager to lead daily store operations and deliver exceptional client experiences. You will partner with the Store Manager to drive sales, coach teams, and recruit top talent in a fast-paced retail environment.

The role emphasizes coaching, development, and empowering staff to achieve performance goals while maintaining Sephora’s service standards and store appearance. This position is full-time and based on-site in Towson.

Qualifications

• Assistant Store Management experience in fast-paced, high-volume retail.
• Strong leadership with ability to coach and develop teams.
• Excellent communication with customers and colleagues.
• Proven track record of driving sales and service excellence.

Responsibilities

• Support Store Manager in daily operations and client experience.
• Lead, coach, and develop store associates to meet goals.
• Recruit, hire, and onboard new team members with inclusivity in mind.
• Provide ongoing coaching and feedback to maximize performance.
• Deliver outstanding service and resolve customer concerns promptly.
• Maintain store standards, inventory, and visual presentation.

Skills

Leadership

Talent development

Communication

Customer service

Job description

Job ID: 294112

Store Name/Number: MD-Towson (0152)

Address: 825 Dulaney Valley Road, Towson, MD 21204, United States (US)

Hourly/Salaried: Salaried (Exempt)

Job Type: Full Time

Position Type: Regular

Job Function: Stores - Leadership

Your safety matters to us

All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Ready to remove the compromise between passion and profession? As Assistant Store Manager, you'll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you support store operations, lead and develop your team, and elevate the client experience.

What You'll Do:

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora's values and delivers the signature service clients love.
• Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.

What You'll Bring:

• Assistant Store Management Experience. Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, consistently driving results and elevating team performance through hands-on leadership.
• Exceptional Leadership & Business Acumen. Strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
• Outstanding Communication & Interpersonal Skills. A history of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback and facilitating open dialogue to support growth and high performance.
• Passion for Coaching & Development. A genuine commitment to