Assistant Store Manager Texarkana, Tx

CNG Holdings, Inc.; Texarkana (TX); On-site; USD 30,000 - 44,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager in Texarkana, TX. This role involves being a front-line brand ambassador and providing outstanding customer service while ensuring compliance with regulations. The ideal candidate will have a high school diploma and sales or customer service experience. CNG values diversity and is an Equal Opportunity Employer.

Qualifications

• High school diploma, GED, or equivalent required.
• 1+ year experience in sales, customer service, or cash handling preferred.
• Reliable personal transportation and valid driver’s license required.

Responsibilities

• Serve and educate customers on the product portfolio.
• Balance daily sales reports and resolve discrepancies.
• Process transactions accurately, including loans and check cashing.

Skills

Communication

Active Listening

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description:

General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Duties:

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve directly with the customer.
• Answer telephone inquiries regarding questions, applications, requests, or issues.
• Perform outbound sales, courtesy, and collection calls in accordance with regulations and store expectations.
• Respond professionally to customers, explaining solutions and ensuring they feel supported and valued.
• Handle currency, cash, and coins, including managing a cash drawer and deposits; may include bank deposits or pickups.
• Balance daily sales reports and resolve discrepancies.
• Perform customer verifications.
• Process transactions accurately, including loans, check cashing, and Net Spend.
• Comply with regulations, policies, and complete required trainings.
• Other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent.
• 1+ year experience in sales, customer service, or cash handling preferred.
• Strong communication and active listening skills.
• Proficient in Microsoft Office.
• Ability to multitask and work independently.
• Reliable personal transportation, valid driver’s license, and insurance.
• Willingness to embrace core values of accountability, inclusiveness, transparency, and focus.

Physical Demands:

• Work in retail/office environment.
• Handle cash extensively.
• Extended phone and computer use.
• Long periods of standing.
• Lift up to 50 lbs with accommodations.

Travel / Attendance:

• Travel to stores within district using personal vehicle.
• May travel to neighboring districts and overnight.
• Work scheduled shifts.

Why Choose CNG Holdings, Inc.: CNG provides accessible financial products to improve customers’ financial situations, emphasizing community impact and long-term relationships. Our mission is to educate and assist customers, and our vision is to offer innovative solutions for their financial needs. We value diversity and are an Equal Opportunity Employer.