Assistant Store Manager (Team Lead) 16 Month Term - Sussex

Cannabis NB website; Sussex (WI); On-site; USD 53,000 - 56,000; Full time

Job summary

A leading company in the cannabis industry is seeking an Assistant Store Manager (Team Lead) for a 16-month term in Sussex. The ideal candidate will drive sales, support operations, and inspire a high-performance retail team while ensuring exceptional customer service. This role requires strong leadership and communication skills, with a focus on developing team members. The position offers a competitive salary and benefits in a dynamic work environment.

Benefits

Comprehensive benefits

Wellness, sick leave, and pro-rated vacation

Generous pension plan

Positive and engaging work environment

Qualifications

• Ability to work flexible hours, including evenings and weekends.
• Proven ability to lead a team and drive results.
• Experience in developing team members for advancement.

Responsibilities

• Support the Store Manager in achieving store sales and operational goals.
• Lead, motivate, and train team members to deliver exceptional customer service.
• Conduct quarterly and new hire performance reviews.

Skills

Leadership

Communication

Interpersonal Skills

Education

3+ years of retail/customer service leadership experience

Job description

Assistant Store Manager (Team Lead) 16 Month Term - Sussex

We are seeking a Team Lead to play a key role in driving sales, delivering outstanding customer service, and supporting the Store Manager in daily operations to achieve operational objectives. The Team Lead will coach, lead, and inspire the team to meet goals while upholding our brand mission, vision, values, and pillars of Cannabis NB.

Responsibilities and Key Accountabilities: In partnership with the Retail Store Manager, the responsibilities of a Team Lead may include, but are not limited to:

1. Support the Store Manager in achieving store sales and operational goals
2. Lead, motivate, and train team members to deliver exceptional customer service
3. Foster a positive team culture focused on accountability, collaboration, and results
4. Ensure adherence to loss prevention policies to support store shrink goals
5. Report, document, investigate, and address near misses, customer injuries, or workplace accidents promptly
6. Ensure compliance with corporate policies and legal requirements
7. Maintain effective in-store responsibility processes and practices
8. Conduct quarterly and new hire performance reviews
9. Address behavioral issues promptly through reporting and documentation
10. Develop and maintain a diverse, high-performance retail team through consistent selection, development, and motivation

About You

You are a natural leader who inspires and motivates others, leading by example and fostering a culture of support and positivity. You enjoy coaching, developing talent, and building confidence within your team. Your communication style is respectful, empowering, and constructive, driving results and delivering an exceptional in-store experience. You ensure your team has the training and skills necessary to assist customers effectively.

Qualifications:

• Ability to work flexible hours, including evenings and weekends
• Proven ability to lead a team and drive results
• 3+ years of retail/customer service leadership experience
• Experience in developing team members for advancement
• Strong communication and interpersonal skills
• Fluency in both French and English is an asset

What We Offer:

• Salary range of $53,500 - $55,300 with comprehensive benefits
• Opportunity to work in an exciting, evolving industry
• Wellness, sick leave, and pro-rated vacation
• Generous pension plan
• Positive and engaging work environment

Working Conditions:

• Must be 19 years or older
• Legal authorization to work in Canada required
• Ability to work flexible hours including evenings and weekends