Assistant Store Manager - Studio City

Warby Parker; Los Angeles (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager who thrives in a retail environment. In this role, you will lead a team of talented Retail Advisors, enhancing the customer experience through effective management and innovative process improvements. You will be responsible for overseeing daily operations, including inventory management and team performance, all while fostering a positive and inclusive workplace culture. This exciting opportunity allows you to directly impact the company's success while working in a collaborative and supportive setting. If you're passionate about retail and eager to drive exceptional service, this role is perfect for you!

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Retirement Savings Plan

Parental Leave

Short-term Disability

Employee Assistance Program

Optical Education Reimbursement

Qualifications

• 1+ year in a management position in retail.
• Exceptional interpersonal skills and customer service focus.

Responsibilities

• Lead a team of 8–10 Retail Advisors in providing exceptional service.
• Manage store inventory and point-of-sale system troubleshooting.

Skills

Interpersonal Skills

Sales Management

Customer Service

Team Leadership

Problem Solving

Process Improvement

Tools

Point-of-Sale System

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

What you'll do:

1. Communicate Warby Parker's values and brand philosophy to customers
2. Own troubleshooting for our point-of-sale system
3. Oversee the store's inventory management procedures
4. Develop new processes that improve Warby Parker’s ability to serve customers and optimize their shopping experiences
5. Manage and implement daily zoning schedules
6. Open and close the store
7. Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
8. Direct a team of 8–10 team members, consistently demonstrating what great service looks like
9. Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
10. Assist with new hire onboarding and ongoing training
11. Treat all of our customers with respect and cultivate an inclusive, service-minded work culture

Who you are:

1. Steeped in Retail experience, with 1+ year in a management position
2. Equipped with exceptional interpersonal skills
3. Backed by managerial experience in sales or operations at a complex, customer-focused retailer
4. A self-starter with an entrepreneurial spirit
5. Eager to learn new skills
6. An upbeat and empathetic team player
7. Driven to do what it takes to be a top performer time and time again—and help your teammates reach their targets along the way
8. Able to bring a positive, fun energy to the workplace, even when working long hours
9. Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

1. Health, vision, and dental insurance
2. Life and AD&D Insurance
3. Paid time off
4. Paid Holidays
5. Retirement savings plan with a company match
6. Parental leave (non-birthing parents included)
7. Short-term disability
8. Employee Assistance Program (EAP)
9. Optical Education Reimbursement
10. And more (just ask!)

Warby Parker, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Pay Range: $22.75 - $26.50 USD

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.