Assistant Store Manager Store - Brown Jug - Store 275

Afognak Native Corporation; Anchorage (AK); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in providing top-notch customer service. This role involves managing daily operations, ensuring compliance with regulations, and driving sales in a vibrant retail environment. The ideal candidate will possess strong leadership skills, a customer-centric approach, and a passion for retail excellence. Join a company that values teamwork and offers a supportive atmosphere where your contributions can make a significant impact on the success of the store. If you thrive in a fast-paced environment and are ready to take your career to the next level, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Leave

Qualifications

• Minimum 21 years old with at least 1 year of retail experience.
• Preferred: 1 year of supervisory/management experience.

Responsibilities

• Lead and manage store operations to ensure exceptional customer service.
• Train and develop team members while maintaining financial targets.
• Ensure compliance with regulations and company policies.

Skills

Customer Service

Leadership

Sales

Communication

Team Management

Education

High School Diploma or equivalent

Tap or Rserving Certification

First-Aid Certification

Job description

Position Overview:

Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! We are seeking an Assistant Store Manager for store 275 at 3900 Spenard Road in Anchorage to provide leadership and direction to a multimillion-dollar business unit, focusing on delivering an exceptional customer experience, training and developing Team Members, and establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicate clearly to the team through effective huddles, meetings, and coaching sessions
• Participate in store recruitment and create succession plans
• Support and coach team members to improve performance gaps; conduct ongoing coaching
• Ensure team completes required training within set time frames
• Create and monitor efficient weekly store schedules for sales and support functions

Customer Offering:

• Deliver exemplary customer service
• Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
• Assist Store Manager in resolving customer complaints
• Review customer surveys and manage responses
• Evaluate programs and promotions for effectiveness and recommend improvements
• Set an example of store excellence and maintain awareness of all store operations
• Use the heat map of customer flow to inform business needs

Work Schedule Requirements:

• Minimum of two Saturdays per month, February through November
• Every weekend in December
• Flexible scheduling in January for time off
• At least one mid-shift weekly (until 7:00 or 8:00 pm)
• At least three closing shifts per month (adjust based on store closing time)
• At least one opening shift per week

Financial Responsibilities:

• Plan and organize labor, inventory, and finances for success
• Meet or exceed financial targets in partnership with Area Manager
• Monitor Loss Prevention to protect assets
• Review financial documents for accuracy
• Adjust schedules to control labor costs
• Develop plans to address budget deficits

Day-to-Day Operations:

• Follow merchandising and pricing guidelines
• Maintain store cleanliness and address maintenance issues
• Implement merchandising programs and track results
• Manage communication channels
• Control inventory levels, ordering, and receiving
• Respond to customer complaints
• Attend OHS and LP meetings and training
• Share industry knowledge and develop relationships with stakeholders
• Set daily store tasks and review upcoming promotions

Regulatory Compliance:

• Ensure adherence to OHS, LP, TAP/Rserving, and other regulations
• Participate in health inspections and audits
• Maintain required training certifications
• Comply with AK ABC Board and government guidelines
• Follow all company policies, emphasizing social responsibility

Qualifications and Experience:

• Minimum 21 years old
• At least 1 year retail experience
• At least 1 year supervisory/management experience (preferred)

Education:

• High School Diploma or equivalent
• Tap or Rserving Certification
• First-Aid certification (asset but not required)
• Training in wine/beer/spirits (preferred)

Physical Requirements:

• Availability for varied schedules including evenings and weekends
• Ability to lift up to 50 pounds safely
• Ability to stand for long periods
• Comfort with climbing ladders

Other Skills and Capabilities:

• Self-motivated
• Customer service oriented
• Leadership skills for managing large teams
• Strong sales background
• Proven success record
• Excellent communication skills
• Ability to pass background check
• Reliable transportation
• Understanding of store reports including P&L statements

Workplace Hazards:

• Risks related to robbery, shoplifting, injuries, slips, trips, falls, knives, and broken glass

Equal Opportunity Employer:

Afognak Native Corporation and its subsidiaries are committed to equal opportunity employment, respecting all protected characteristics under applicable laws.

Pay Transparency and Benefits:

The pay range is a guideline; actual pay depends on experience, qualifications, location, and market data. Benefits include medical, dental, vision, disability, life insurance, voluntary benefits, paid leave, and 401(k).

Privacy:

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