Assistant Store Manager - St. Johns Town Center, Jacksonville, FL

Vineyard Vines Retail, LLC; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Vineyard Vines Retail, LLC in Jacksonville, FL is seeking an Assistant Store Manager for the St. Johns Town Center location. You will support the Captain (Store Manager) to drive daily operations, sales and profitability while delivering a consistent brand experience.

The role requires strong leadership, excellent interpersonal and customer service skills, and the ability to plan schedules, develop the team, and execute in a fast-paced retail environment including holidays and weekends.

Qualifications

• 9+ months as Assistant Manager in a similar volume business.
• 1–2 years retail experience.
• Strong interpersonal communication and customer service skills.
• Ability to plan, manage time, and make decisions in a fast-paced environment.
• Proven success in staff development and mentorship.
• Competitive awareness of the market and industry.
• Commitment to career growth and leadership by example.

Responsibilities

• Supports store to meet and exceed store financial goals.
• Measures and develops crew performance goals to increase profitability.
• Drives additional sales and traffic; monitors competitor activities.
• Supports events and implements Head Quarter initiatives.
• Ensures positive customer experience and brand standards.
• Develops and educates crew members; conducts interviews for talent.

Skills

Customer service

Interpersonal communication

Leadership

Staff mentorship

Time management

Sales orientation

Team leadership

Job description

Assistant Store Manager - St. Johns Town Center, Jacksonville, FL

Job Category : Retail/Outlet - Management

Requisition Number : ASSIS01965

• Full-Time

Locations

Showing 1 location

FL Retail Jacksonville
Jacksonville, FL 32246, USA

Description

Department: Retail

Reports To: Captain (Store Manager)

Overview:

Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:

• Supports store to meet and exceed store financial goals
• Measures and develops crew performance goals to increase profitability
• Actively looks for opportunities to drive additional sales and traffic
• Aware of market competitor activities
• Sources and supports In-Store and Head Quarter driven events
• Supports and Communicates Head Quarter initiatives

Customer Experience:

• Personally exemplifies Shep and Ian’s vision of “ Every Day Should Feel This Good” to our customers through “Hosting the Party”
• Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
• Educates crew and customers regarding product information and brand initiatives
• Ensures store practices and procedures support a positive customer experience (holds and store specific services)
• Collects and encourages crew to solicit customer feedback to better product and store environment

Crew Development:

• Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws
• Creates schedules to support an engaging customer service environment
• Develops and educates crew members
• Creates and supports manager and crew meetings and team building exercises
• Recognizes and rewards crew performance
• Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
• Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
• Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores

Operations:

• Supports store compliance with operational standards, expectations and federal law
• Supports crew in planning and executing direction in a timely manner
• Evaluates store operations for opportunities to enhance efficiency, productivity and profitability
• Develops loss prevention awareness among all crew members
• Supports store to consistently meet payroll expectations
• Exercises prudence regarding personal/team expenses and supply management
• Supports store merchandising to reflect current compass, brand initiatives and local customer needs
• Actively looks for replenishment opportunities through restocking and Head Quarter partnership
• Audits store cleanliness, folding and visual standards
• Supports management team to make merchandise moves based on sell-through and customer feedback to drive business

Requirements:

• 9+ months as Assistant Manager in similar volume type business
• One to two years retail experience
• Strong interpersonal communication and customer service skills
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Proven success in staff development and mentorship
• Competition and industry awareness
• Commitment to career growth of self and others
• Team focused, confident, and professional
• Smart, intelligent, fun, goal orientated, and driven by integrity
• Ability to perform effective selling techniques to achieve sale and repeat business
• Excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Ability to work a flexible schedule including holidays, overnights, and weekends
• Ability to actively supervise the sales floor
• A passion for making people happy
• Belief in leading by example and likewise, exude a leadership as service mentality
• Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team
• Excellent organizational skills
• Accuracy and attention to detail
• Ability to effectively receive and communicate feedback
• Proactive and experienced in networking
• Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to:

• Stand and/or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally
• Lift up to 40 pounds, unless an accommodation is requested

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.