Assistant Store Manager-Specialty

The Home Depot; Tacoma (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an Assistant Store Manager-Specialty in Training. This role involves hands-on training in retail management, focusing on customer service, sales strategies, and operational duties. Ideal candidates will have leadership experience and a commitment to upholding company policies.

Qualifications

• Minimum 3 years of work experience, with at least 1 year of leadership experience.

Responsibilities

• Participate in a structured training program covering retail management aspects.
• Supervise associates in sales efforts and drive customer service.
• Perform opening/closing MOD duties and adhere to policies.

Skills

Customer Focus

Action Oriented

Collaborates

Drives Results

Resourcefulness

Education

High school diploma or GED

Bachelor’s degree

Job description

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Position Purpose

Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM-ITs are expected to lead by example and uphold all lawful company policies and positions. The training period will last up to 6 weeks, during which you will learn to execute key responsibilities of the SASM role.

Key Responsibilities

1. Training and Preparation (50%): Participate in a structured training program covering retail management aspects, including operations, customer service, sales, profitability, and company policies. Support staffing, stock management, associate supervision, customer issue resolution, and service support. Learn performance management and disciplinary processes. Complete all training modules and assessments.
2. Customer Experience (15%): Supervise associates in sales efforts, lead GET culture, and set an example. Drive customer service and engagement, resolving customer concerns effectively.
3. Sales and Productivity (15%): Collaborate on merchandise placement, signage, and inventory management. Learn to operate store equipment and manage daily financial operations.
4. Operations Management (10%): Perform opening/closing MOD duties, adhere to policies, and maintain SOPs, especially safety and shrink mitigation.
5. Safety (10%): Follow safety and hazmat procedures for self and associates.

Reporting Structure

• Typically reports to the Store Manager.
• No direct reports during training.

Additional Requirements

• Overnight travel less than 5%.
• Physical ability to stand, walk, and lift moderate weights (8-20 lbs).
• Work environment is primarily indoor and comfortable.
• Minimum age 18, legal work permit in the US.
• Minimum 3 years of work experience, with at least 1 year of leadership experience.
• High school diploma or GED; preferred bachelor’s degree.
• Competencies include Action Oriented, Collaborates, Customer Focus, Drives Results, Resourcefulness.