Assistant Store Manager - Soma

Chico's FAS, Inc. - Retail; Tulsa (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to join their team. This role focuses on enhancing customer experiences and driving sales through effective team management and operational excellence. You will support the Store Manager in developing a high-performance culture, ensuring compliance with policies, and motivating staff to achieve their goals. If you are passionate about retail and enjoy leading teams, this opportunity offers a chance to grow in a vibrant work environment where your contributions will make a significant impact.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and leadership skills are essential.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports to determine business needs and execute strategies.
• Train and coach staff on product knowledge and customer service.

Skills

Retail Management

Customer Service

Communication Skills

Organizational Skills

Leadership Skills

Multi-tasking

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, audits, inventory, opening and closing duties, timesheet review, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling, price changes, and merchandise handling; ensures all register transactions are completed accurately.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers operational processes including inventory receipt/dispatch, daily replenishment, and physical inventories.
• Ensures visual presentation, organization, and facility maintenance reflect the Brand standards.
• Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
• Trains and coaches staff on product knowledge both online and in-store.

Building High Performing Teams

• Motivates and inspires the store team, developing a shared vision and modeling core values.
• Promotes an inclusive, collaborative problem-solving approach.
• Communicates effectively with store teams and the Store Manager to lead positive change.
• Seeks personal development opportunities and feedback to build leadership skills.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles, offering a seamless omni-channel experience.
• Uses sales techniques and product knowledge to assist customers; helps locate merchandise based on customer needs.
• Ensures prompt resolution of customer concerns.
• Maintains a fast, efficient register experience, staying current on policies regarding payments, returns, and security.
• Maintains consistent communication with customers via loyalty programs and customer capture sign-ups.

Talent

• Assists in recruiting, hiring, and developing a high-performing team.
• Supports training programs and assesses team performance.
• Resolves HR issues in partnership with the Store Manager.
• Recognizes and rewards outstanding employee performance.
• Ensures adherence to employment practices and policies.
• Performs other duties as assigned.

This position may vary across brands. Some duties may differ accordingly.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years or older
• Excellent communication skills
• Ability to learn or adapt to company technology
• Proven customer service and leadership skills
• Strong organizational and multi-tasking abilities
• Knowledge of store operations and administrative tasks
• Effective communication with customers and staff
• Regular attendance and flexible work schedule, including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift)
• Occasional lifting up to 50 lbs. (1-33% of shift)
• Frequent climbing (34-66% of shift)

We are always accepting applications for top talent. You may apply at any time; however, not all positions are open at all times. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance.

5086 Woodland Hills Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or other protected categories.