Assistant Store Manager - Soma

Chico's; Oregon, Tigard (IL, OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where your passion for retail and customer service will shine. In this dynamic role, you will support the Store Manager in fostering a culture focused on sales and customer satisfaction. Your responsibilities will include managing operations, developing a high-performing team, and ensuring compliance with policies. This is an incredible opportunity to grow in a vibrant environment that values innovation and teamwork, making a real impact on customer experiences and team success. If you are ready to take your career to the next level, we want to hear from you!

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking abilities required.

Responsibilities

• Support Store Manager in managing sales operations and team performance.
• Analyze sales reports to identify business needs and execute strategies.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Multitasking

Team Building

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture, aligning with our values and guiding principles. Responsibilities include managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to execute sales strategies.
• Set clear expectations and hold the team accountable for achieving brand, performance, and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities such as scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities including cash, price changes, and merchandise handling, ensuring accuracy and policy compliance.
• Ensure compliance with laws, loss prevention, and operational policies; train associates on controls.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation and facility standards aligned with the brand.
• Develop a high-performance sales team, motivating and training in product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive problem-solving and positive change leadership.
• Seek personal development and feedback to enhance leadership skills.

Customer Experience

• Promote MAPS standards and an omni-channel experience.
• Utilize sales techniques and product knowledge to meet customer needs.
• Resolve customer concerns promptly.
• Ensure efficient register operations and adherence to payment and return policies.
• Maintain ongoing customer communication and engagement strategies.

Talent Management

• Assist in recruiting, hiring, and developing the team.
• Support training initiatives and performance assessments.
• Address HR issues promptly and effectively.
• Recognize and reward outstanding employee performance.
• Ensure adherence to employment policies.
• Perform other duties as assigned.

This role may vary across different brands.

QUALIFICATIONS:

• High School diploma or equivalent.
• 2+ years retail management experience preferred.
• Must be 18+ years old.
• Excellent communication skills.
• Ability to adapt to technology.
• Proven customer service and sales leadership skills.
• Strong organizational and multitasking abilities.
• Leadership, training, and team-building skills.
• Knowledge of store operations and administrative tasks.
• Effective communication with customers and staff.
• Reliable attendance and flexible schedule, including nights, weekends, holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We welcome applications from all qualified candidates. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

5017 Washington Square

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category.