Assistant Store Manager - Soma

Chico's; Metairie (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where your passion for customer service and leadership will shine. In this dynamic role, you will support the Store Manager in driving sales, managing operations, and fostering a high-performance team. With a focus on excellent customer experiences, you will utilize your skills to inspire and develop your team while ensuring compliance with policies and procedures. This is an exciting opportunity to grow in a vibrant retail environment that values innovation and teamwork.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking skills in a fast-paced environment.

Responsibilities

• Manage sales operations and ensure excellent customer experiences.
• Develop a high-performance sales team to meet goals.
• Oversee operational activities including scheduling and inventory.

Skills

Communication Skills

Customer Service

Sales Leadership

Organizational Skills

Team Building

Adaptability to Technology

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture, aligning with our values and guiding principles. Responsibilities include managing sales operations, asset protection, and human resources to ensure excellent customer experiences and profitability. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with the Store Manager on sales strategies.
• Set and communicate clear expectations; hold team accountable for brand, performance, and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities such as scheduling, audits, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities including cash handling, price changes, and register transactions accurately and policy-compliantly.
• Ensure compliance with laws and policies; conduct associate training for controls.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation, organization, and facility upkeep.
• Develop a high-performance sales team to meet sales and productivity goals.
• Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive, collaborative problem-solving.
• Communicate effectively with the team and Store Manager to lead positive change.
• Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Promote and model MAPS principles for excellent service and omni-channel experience.
• Utilize sales techniques and product knowledge to assist customers, recommend merchandise, and resolve concerns promptly.
• Ensure smooth and compliant register operations, including payments, returns, and security.
• Maintain ongoing customer communication through loyalty programs and sign-ups.

Talent Management

• Assist in recruiting, hiring, and developing a high-performing team.
• Support training initiatives and evaluate team performance.
• Address HR issues promptly in partnership with the Store Manager.
• Drive employee engagement through recognition and rewards.
• Ensure adherence to employment policies.
• Perform other duties as assigned, noting that responsibilities may vary by brand.

QUALIFICATIONS:

• High School diploma or equivalent.
• 2+ years retail management experience preferred.
• Must be 18 or older.
• Excellent communication skills, verbal and written.
• Ability to learn and adapt to company technology.
• Proven customer service and sales leadership skills.
• Strong organizational and multi-tasking skills in a fast-paced environment.
• Leadership, training, and team-building abilities.
• Knowledge of store operations administration.
• Effective communication with customers and staff.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We welcome applications for growth and are committed to accommodating applicants with disabilities. To request accommodations, contact your local Store Manager.

5207 Lakeside Shopping Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or other protected categories.